Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Eric Anusewicz

Eric Anusewicz

Henderson,TN

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

27
27
years of professional experience

Work History

Principle Owner

The Custom Press
07.2020 - 06.2025
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Direct the activities of staff, motivating them to improve productivity.
  • Review and rework policies and procedures to improve overall performance.
  • Implement new processes, increasing productivity by 35% year over year.
  • Lead the implementation of programs designed to improve production, sales and marketing to grow and expand the business.
  • Establish and maintain Vendor relationships and procurement.
  • Maintained relationships to support and be involved in the community.
  • Sponsored the Hanover Park Hurricanes Youth football, and Jacks Army the jack Priboz foundation.


Production Manager

TRULY ENGAGING Formally MagnetStreet
Carol Stream, IL
02.2006 - 03.2025
  • Direct the activities of staff across five departments, motivating them to improve productivity.
  • Review and rework policies and procedures to improve overall performance.
  • Implement new processes, increasing productivity by 65% and saving six hours of production time per day.
  • Lead the implementation of programs designed to improve production efficiency and decrease downtime, including a waste reduction initiative that saved more than $70,000 in the first year.
  • Establish and maintain Vendor relationships and procurement.
  • Serve on the boards of three committees dedicated to ensuring the company’s future success.

Sales Consultant

VENTURI PARTNERS
Carol Stream, IL
10.2004 - 02.2006
  • Identified each customer’s unique needs and leveraged technical knowledge to explain product capabilities and limitations, emphasizing features that meet their requirements.
  • Prepared contracts and verified customer information before submitting orders for processing.
  • Developed a sales training checklist to aid in sales processes for new and upgraded phones.
  • Helped to bring sales from 38% of quota to 90% of quota in less than two months.

Senior Client Support Manager

XEROX BUSINESS SERVICES
Hillside, IL
10.2000 - 06.2004
  • Coordinated account support operations and other administrative functions, including order entry, inventory control, site management, and customer service.
  • Served as a central point of contact for client support operations, leveraging extensive industry expertise in order to make effective business and account-related decisions.
  • Proactively monitored customer satisfaction and reported directly to the Regional Vice President.
  • Provided superior client service for non-associate accounts in a seven-state region.
  • Managed 117 accounts and improved customer satisfaction ratings by an average of 47% year over year.
  • Worked closely with key accounts that were canceling due to dissatisfaction.
  • Persuaded them to renew their five-year contracts, bringing in more than $30 million in revenue.
  • Established and maintained relationships with key stakeholders.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Account Operations Manager

XEROX BUSINESS SERVICES
06.1999 - 10.2000
  • Provided service and operations management for equipment placed with 33 national accounts.
  • Acted as a central point of contact for all service-related issues as well as sales for assigned accounts.
  • Elevated understanding of client and industry to assist sales staff in identifying new business opportunities.
  • Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
  • Developed and maintained client rapport and client satisfaction as measured by end-user satisfaction, client surveys and client feedback.
  • Installed, repaired, and upgraded all equipment according to customer needs and specifications.
  • Trained each client’s employees in effective equipment use, providing superior customer service.
  • Served as a liaison for assigned customers, analyzing their needs and working to meet them.

Account Support Manager

XEROX BUSINESS SERVICES
Hillside, IL
01.1998 - 06.1999
  • Provided general service and assistance for 48 accounts, ensuring complete satisfaction at every step.
  • Assisted clients with leveraging a full range of Xerox equipment to its full potential.
  • Trained and mentored new employees, helping them to better understand equipment and services in order to serve their customers as effectively as possible.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.

Education

Associate of Science - Computer Engineering

ITT Technical Institute
Mount Prospect, IL

Skills

  • Strong time management abilities

  • Analytical thinking

  • Approachable demeanor

  • Relationship management

  • Collaborative team development

  • Solution development

  • Effective collaboration skills

Accomplishments

  • Xerox IGEN3, IGEN4, & Diamond Edition operation Certification
  • Xerox IGEN3, IGEN4, & Diamond Edition Advanced Maintenance Training
  • Xerox Lean Manufacturing (Internal Training)
  • Xerox Low, Mid, and High Docucare
  • Xerox Associate of the Year Award,
  • Xerox Quality Counts Award
  • Xerox Search for Hero's Award 4X recipient

Timeline

Principle Owner

The Custom Press
07.2020 - 06.2025

Production Manager

TRULY ENGAGING Formally MagnetStreet
02.2006 - 03.2025

Sales Consultant

VENTURI PARTNERS
10.2004 - 02.2006

Senior Client Support Manager

XEROX BUSINESS SERVICES
10.2000 - 06.2004

Account Operations Manager

XEROX BUSINESS SERVICES
06.1999 - 10.2000

Account Support Manager

XEROX BUSINESS SERVICES
01.1998 - 06.1999

Associate of Science - Computer Engineering

ITT Technical Institute

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