Eric Applebaum
Memphis,TN
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
CreditRisk Representative
FedEx Employees Credit Association
04.2014 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Counseled debtors on payment options and arranged installment agreements.
Collections Agent
Regional Adjustment Bureau Inc.
02.2009 - 03.2014
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
High School Diploma -
White Station High School
Memphis TN05-1997
Skills
- Customer support
- Fair debt practices
- Collections
- Customer relations
- Payment arrangement
- Skip tracing
- Collections processing
- Debt negotiation
Timeline
CreditRisk Representative
FedEx Employees Credit Association
04.2014 - Current
Collections Agent
Regional Adjustment Bureau Inc.
02.2009 - 03.2014
High School Diploma -
White Station High School
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