Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Arnold

Indianapolis,IN

Summary

Compassionate with a client-centered approach in providing assistance and guidance for those with addictions. Outstanding experience and a track record of providing clients with care based on personal experience with addiction, alcoholism, and recovery to help others achieve and maintain a life that is free from addiction of any kind. Expertise in providing care that is supportive for individuals seeking addiction treatment. Proven ability to work independently and/or as a team player - following strict policies related to alcohol, drug, or mental issues - working within programs designed to help clients with their specific issues. Self-disciplined and dependable with expertise and training in providing individuals with addictions recovery care that is supportive and effective.

Enthusiastic peer support specialist proudly offering several years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Peer Support Professional

Clinician Led Community Response
Indianapolis, Indiana
06.2023 - 04.2025
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers. to coordinate care plans for each client.
  • Responded to crisis situations when severe mental health and behavioral issues arose.

Peer Recovery Specialist

Eskenazi Health Mobile Pathways
Indianapolis, IN
06.2022 - 06.2023
  • Working with individuals that are experiencing a Substance Use Disorder and homelessness.
  • Collaborated with other service providers to ensure quality care for clients.
  • Provided crisis intervention services when needed, including referring clients to emergency services if necessary.
  • Trained new recovery specialists in best practices and company protocols.
  • Referred patients for community support outside of treatment and medical providers.
  • Attended regular staff meetings with clinical supervisors to review best practices for working with recovering individuals.
  • Assessed the level of risk associated with each client's situation and developed appropriate safety plans when needed.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Conducted outreach activities to spread awareness of available resources and services.

Peer Recovery Specialist

IU Health Virtual Hub
Indianapolis, IN
01.2018 - 12.2022
  • Worked with all IU Health Emergency Departments in assessing and setting up treatment plans for patients that presented with either drug- and/or alcohol-related issues through a virtual setting.
  • Interviewed patients in order to determine their level of needs. Based on needs of the patient, quickly set up an appropriate treatment plan, which included placement in a treatment facility if needed.
  • Built rapport with the patient in a short period of time with continuous follow-up for a period of a year.
  • Played an important role in maintaining all data as required by Grant to keep funding for Virtual Hub.
  • Utilized customer service skills in troubleshooting and resolving problems. Addressed a wide range of reported issues. Supported and understood the frustration of patients seeking addictions treatment.
  • Worked with patients that presented with signs of addiction - helping people with their issues and guiding them through intake activities. Provided leadership in securing access to treatment facilities.
  • Answered telephones and assisted callers by providing basic information about IU Health resources.
  • Helped clients with addictions, and helped in locating resources in the community to increase their independence. Followed comprehensive treatment plans in collaboration with other IU Health resources.

M.I.T. / Assistant Manager

The Finish Line
Indianapolis, IN
01.2014 - 12.2015
  • Was responsible for daily operations, including: sales, profitability, marketing, merchandising, payroll, inventory control, safety, staff development, resource allocation, shrinkage, and customer service while ensuring efficient operation of the store by assisting and leading all daily activities and reporting.
  • Elicited customer feedback to determine needs, identified suitable products, and closed sales while increasing customer satisfaction and loyalty. Responded to customer questions; informed customers of the latest services and product promotions. Recommended products by analyzing customer needs.
  • Completed all store management duties, which included: competition of inventory counts, weekly management reports, and cash management. Maintained proper merchandising of all Finish Line apparel.
  • Created, developed, and implemented strategic market initiatives by identifying and pursuing sound business opportunities - aligning with company strategy by leveraging the store's operational strengths.
  • Communicated with store clients to coordinate overall sales effort in accordance with established goals.

District Sales Manager

George S. May Consulting
Indianapolis, IN
01.2010 - 12.2014
  • As an innovative leader and district sales manager, provided supportive coaching with excellent communication skills - bringing energy, enthusiasm, and leadership while working with sales representatives to ensure team buy-in and execution. Lead team in sales and marketing.
  • Used management skills to recommend changes/enhancements to existing sales procedures to ensure they were current, adequate, functional, and used in accordance with established sales standards.
  • Determined training needs of sales representatives, and provided requisite training opportunities.
  • Performed well in this district sales management role, which involved extensive sales management, strategy development, presentations, and contract negotiations with decision makers.
  • Developed and implemented sales training programs throughout the district that were extremely successful. Handled talent development programs covering sales and business development training.
  • Maintained open channels of communication with corporate office, providing all required reporting.

Director of Sales & Marketing

Country Gardens Landscape Designs
Indianapolis, IN
01.2006 - 12.2010
  • Provided sales management leadership. Supervised a team of sales professionals for both commercial and residential divisions. Achieved aggressive 40% sales growth in commercial clients in first year.
  • Leverage in-depth knowledge and understanding of sales processes while building successful relationships with commercial clients. Experienced in collaborating with clients to develop sales growth.
  • Had team proactively source, acquire, and expand customer relationships by maximizing sales opportunities and ensuring customer retention by always creating a superior customer experience.
  • Experienced in sales leadership - providing customer service and selling services. Led in account planning and development of sales initiatives. Developed commercial and residential accounts to maximize potential.
  • Spearheaded and used a collaborative approach to retain existing business and develop new prospects.
  • Determined resources (time, budget, etc.) required to create sales and marketing plans tailored to meet the needs of clients. Sought out commercial clients, provided needs analysis, and recommended products and services. Designed all marketing materials for both commercial and residential markets.

Education

High School - College Prep

North Central
Indianapolis, IN
06.1987

Skills

  • Addiction Counseling
  • Conflict Management
  • Case Management
  • Motivational Interviewing
  • Leadership Experience
  • Group Therapy
  • Individual/Group Counseling
  • Documentation Reviews
  • Crisis Intervention
  • Cognitive Behavioral Therapy
  • Crisis Management
  • Behavioral Health
  • Program Development
  • Meeting Facilitation
  • Intake Experience
  • Microsoft Office
  • Salesforce
  • Crisis intervention
  • Treatment planning
  • Multidisciplinary collaboration
  • Client assessment
  • Data management
  • Community resource referral
  • Customer service
  • Safety planning
  • Team training
  • Outreach activities
  • Communication skills
  • Conflict resolution
  • Problem solving
  • Leadership skills
  • Self-care techniques
  • Professional demeanor
  • Time management abilities
  • Schedule management
  • Interpersonal communication
  • Motivational interviewing
  • Excellent communication
  • Crisis management
  • Boundary setting
  • Community outreach
  • Substance abuse awareness
  • Addictions specialist
  • Recovery assistance and support
  • Self-care strategies

Certification

  • Certified Recovery Specialist
  • CPR Certification

Timeline

Certified Peer Support Professional

Clinician Led Community Response
06.2023 - 04.2025

Peer Recovery Specialist

Eskenazi Health Mobile Pathways
06.2022 - 06.2023

Peer Recovery Specialist

IU Health Virtual Hub
01.2018 - 12.2022

M.I.T. / Assistant Manager

The Finish Line
01.2014 - 12.2015

District Sales Manager

George S. May Consulting
01.2010 - 12.2014

Director of Sales & Marketing

Country Gardens Landscape Designs
01.2006 - 12.2010

High School - College Prep

North Central

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