eric aronson
Weymouth,MA
Summary
An energetic, self-driven, and highly focused professional seeking a position that allows me to leverage my skill set developed through both my current and prior work experience and education.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist
EMD Serono
Rockland, MA
11.2022 - Current
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Primary point of contact for access and reimbursement needs for the Pennsylvania territory, serving as the subject matter expert for copayment assistance and insurance coverage.
- Provide high-level customer service to both internal and external customers, including salesforce, field patient support, nurses, patients, physicians, pharmacies, and insurers.
- Collaborate regularly with specialty pharmacies to streamline patient access to treatment.
- Work with physician offices and/or pharmacies and facilitate the prior authorization process from third-party payers to maximize patient access to treatment and support the HCP and patient with an appeal, if needed.
- Maintain a collaborative approach with members of the call center team and demonstrate the utmost sensitivity and confidentiality to information while maintaining a high level of professionalism.
Associate Consultant
Marsh & McLennan
Boston, MA
08.2019 - 06.2021
- Develop and manage benefits strategies for client and build client relations
- Assist clients with Health &Welfare Compliance
- Manage the RFP process for existing clients
- Conducts in person presentations for Health and Life and benefits
- Demonstrates problem solving and consultative skills
- Demonstrates time management, balance priorities, self-management and responsiveness.
- Implemented strategies to take advantage of new opportunities.
- Collaborated with clients in person to develop action plans to address specific challenges and objectives.
Analyst II
Blue Cross Blue Shield of Massachusetts
Quincy, MA
05.2015 - 08.2019
- Execute completion of assigned projects and tasks in timely manner while maintaining quality assurance measures
- Independently research and resolve inquires including escalated time sensitive requests
- Analyze and review daily reports to ensure accuracy
- Provide support for both benefit and technical services to internal business areas
- Collaborate with internal business partners to ensure clients are delivered information and resources as requested
- Ability to work efficiently in an organized, high volume, and fast paced environment by utilizing time management and prioritizing skills.
Member Service Representative
Blue Cross and Blue Shield of MA
Quincy, MA
06.2013 - 05.2015
- Provided a high level of customer service to Members via inbound calls and email
- Responded and completed all inquiries within promised turnaround times
- Handled escalated and priority member inquires on behalf of the leadership team
- Delivered both constructive and positive feedback to other team members through mentoring and coaching sessions to aid in their development
- Participated in outbound call campaigns to confirm members were provided key information in a time of need
Education
Master of Business Administration - Project Management
Southern New Hampshire University
Bachelor of Science - Management, General Management & Public Relations
Bridgewater State University
Skills
- Public speaking
- Microsoft Office expertise
- Analysis
- Strategic Planning
- Project management
- Customer relationship management
- Account management expertise
Timeline
Patient Support Specialist
EMD Serono
11.2022 - Current
Associate Consultant
Marsh & McLennan
08.2019 - 06.2021
Analyst II
Blue Cross Blue Shield of Massachusetts
05.2015 - 08.2019
Member Service Representative
Blue Cross and Blue Shield of MA
06.2013 - 05.2015
Master of Business Administration - Project Management
Southern New Hampshire University
Bachelor of Science - Management, General Management & Public Relations
Bridgewater State University
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