ERIC ATCHISON
Customer Service Specialist
Bartow,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
SPARTAN K-9 SECURITY
2018.10 - Current
- Train K-9 for detection, apprehension, search, and rescue
- Trained other agencies in obedience, and bite training
- Trained Private Clients
- Performed all aspects of kennel work., Customer service via phone
- Handled Escalated/ Irate calls
- Software maintenance
- High Sales Numbers
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations
Assistant Property Manager
Storage King USA
2015.07 - 2018.08
- Leased units
- Developed strong communication and organizational skills through working on group projects.
- Handled all financial duties
- Handled marketing and budgeting
- Performed Banking Duties
- Handled irate tenants
- Performed light maintenance work
- Handled property audits
- Maintained facility image and curb appeal
- U-haul professional.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Assistant Property Manager
Champion Self Storage
2014.04 - 2015.01
- Leased units
- Handled all office duties
- Handled all financial duties
- Handled marketing and budgeting.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Security Guard/Patrol
United K-9 Special Patrol
2013.02 - 2014.02
- United K-9 Special Patrol, Performed Overnight Patrols
- Performed Deggy Patrols
- CCTV Observation
- Handled and Trained Working K-9
- Gatehouse Experience
- Front Desk/High End Condo Dispatch
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Parking Enforcement Manager
Star Towing Inc, Storage
2006.12 - 2013.06
- Dispatched Tow Trucks and wreckers to accident scenes
- Handled complex customer relations
- Handled all insurance claims
- Managed 7 Drivers and 10 Assistants and 12 Security Parking Enforcers/CCTV Access.
- Shuttle Driver for accident scenes and transports.
- Wrote and issues citations or warnings to owners of vehicles.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Security Service Manager /Driver
Guardian Security Inc
2005.12 - 2006.12
- Managed 4 Drivers and 6 Security Guards
- Handled escalated situations
- Managed 13 Bouncers
- Gatehouse work
- Tech Support/ CCTV Surveillance
- SHUTTLE DRIVER for Executive Clients
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Customer Service Rep
Comcast
2004.02 - 2005.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered an constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Investigated and resolved accounting, service and delivery concerns
Education
Some College (No Degree) - General Studies
Hillsborough Community College, School
Tampa, FLHigh School Diploma -
Cornerstone Christian Academy
Townsend, GA06.2001
Skills
- Good communication skills
- Customer Relations
- Telephone etiquette
- Warehousing practices and procedures
- Excellent written and oral communication
- Sales expertise
- Complaint resolution
- Training development aptitude
- Shipping procedures understanding
- Professional telephone demeanor
- Stocking and replenishing
- Account management
- Order fulfillment
- CRM
Certification
Certified K9 Trainer
December 2006 to Present
Affiliations
- Freemason Eternal Light #604 Tampa, Fl
Timeline
Owner/Operator
SPARTAN K-9 SECURITY
2018.10 - Current
Assistant Property Manager
Storage King USA
2015.07 - 2018.08
Assistant Property Manager
Champion Self Storage
2014.04 - 2015.01
Security Guard/Patrol
United K-9 Special Patrol
2013.02 - 2014.02
Parking Enforcement Manager
Star Towing Inc, Storage
2006.12 - 2013.06
Security Service Manager /Driver
Guardian Security Inc
2005.12 - 2006.12
Customer Service Rep
Comcast
2004.02 - 2005.11
Some College (No Degree) - General Studies
Hillsborough Community College, School
High School Diploma -
Cornerstone Christian Academy
Certified K9 Trainer
December 2006 to Present
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