Summary
Overview
Work History
Education
Skills
A Personal Note
Timeline
Generic

Eric Avakian

Sun Valley,CA

Summary

Hardworking and reliable worker with strong background in operating one on one with customers, customer service/satisfaction and handling cash. With the aim of getting the right product to the right customer escorted by the proper training and hunger to succeed.

Overview

7
7
years of professional experience

Work History

BMW Technician

Pacific BMW
Glendale, CA
12.2021 - Current
  • Replaced worn out parts with new ones based on customer requirements.
  • Checked fluid levels in different compartments of the car like transmission fluid, coolant, brake fluid.
  • Utilized computer diagnostic tools to identify problems quickly and accurately.
  • Conducted visual inspections of brakes, suspension systems and steering assemblies.
  • Retrieved codes from onboard computers using scan tools to troubleshoot malfunctions.
  • Determined cause of malfunctioning components through testing procedures.
  • Reset warning lights after successful repairs were completed.
  • Explained repair work to customers in a clear manner.
  • Provided cost estimates for repair jobs before beginning work.
  • Kept detailed records of all service requests performed on vehicles.

Insurance Sales Agent

Allstate Insurance Co
Toluca Lake, CA
08.2021 - 12.2021

A very challenging job that pushed me to become very active in my multitasking and listening.

  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Wrote policies, finalized documents and filed paperwork.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Kept thorough records of customer details and previous sales.

Sales Porter/Detailer

Subaru Of Glendale
Glendale, CA
07.2019 - 09.2020

I took care of all sold cars.

I transport, wash, detail, and gas every sold car.

Take care off all used and new cars like prepping them to be seen by potential customers and anyone who is willing to purchase the car.

all the cars that I work with have to be gassed up and ready to go for sales and test drives.

  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Delivery Driver

Turbo Delivery Service
Glendale, California
03.2019 - 07.2019

When I started working for Turbo Delivery Service I was trained to deliver all kinds of medications and supplies. I mostly deliver medication for seniors in need and also regular medication for others. I drive all around California to deliver all of the supplies. from Glendale to Pasadena to even San Diego. I work from noon to night, but it all depends on what and where Im delivering to.

In This Job I:

  • Obtain signatures needed to complete and process all paperwork efficiently
  • Collected and tracked customer payments to meet financial demands
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Contacted customers prior to delivery to coordinate delivery times
  • Consulted with customers to gain feedback and address concerns with products or services
  • Successfully avoided time delivery delays by carefully planning best routes with GPS
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
  • Maintained neat and professional appearance during every shift to promote positive company presence

Cashier

TJ Maxx
Burbank, California
02.2018 - 02.2019

The time I was hired at TJ Maxx I was trained to become a cashier. The 7-8 months I was there was when I really learned how to speak to people and develop my soft skills. From greeting customers to sometimes even taking complaints, I saw it all. But This job was the job that helped me come out of my "shell" and actually talk to people, handle and count money, and handle my emotions. Because of those It mad me the responsible adult I am today.

I did:

  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers find specific products, answering questions and offering advice
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Worked closely with front-end staff to assist customers
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping

Cashier(part Time)

Steve's Full Service Salon
Glendale, CA
01.2017 - Current

I started to run the cash register at the salon since beginning of 2017 until now(mostly do part time).

  • Learned roles of other departments to provide coverage and keep store operational
  • Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $1,000 in daily funds transfers

Education

Some College (No Degree) - Automotive Mechanics

Pasadena City College
Pasadena, CA

High School Diploma -

Burbank High School
Burbank, CA
2018

Skills

  • The jobs that I've had before helped me develop many skills:
  • Customer assistance
  • Cash register operation
  • Credit and cash transactions
  • Cash drawer balancing
  • Issue resolution
  • Customer greeting
  • Solid communication skills
  • Listening
  • Time management
  • Trilingual(English,Armenian,Farsi)
  • detailed work

A Personal Note

Whatever work I've done in my years of being able to work, I have done with a clear vision, a passion for the given objective/mission and exceeding the customers and my employers needs.

Timeline

BMW Technician

Pacific BMW
12.2021 - Current

Insurance Sales Agent

Allstate Insurance Co
08.2021 - 12.2021

Sales Porter/Detailer

Subaru Of Glendale
07.2019 - 09.2020

Delivery Driver

Turbo Delivery Service
03.2019 - 07.2019

Cashier

TJ Maxx
02.2018 - 02.2019

Cashier(part Time)

Steve's Full Service Salon
01.2017 - Current

Some College (No Degree) - Automotive Mechanics

Pasadena City College

High School Diploma -

Burbank High School
Eric Avakian