Eric Bagg
Chicago,IL
Summary
With over a decade of experience in the golf industry, I am a service professional who values the intentions of others and stays motivated to achieve results. I am skilled at handling multiple demands from both superiors and subordinates, and I am seeking a challenging, fast-paced work environment where I can contribute to the growth and success of the organization. My passion for the game of golf drives me to excel in this field.
Overview
4
4
years of professional experience
Work History
Operations Executive
Coast Logistics
10.2022 - Current
- Broker import and export shipments for multiple accounts and act as a liaison between customers and carriers.
- Develop cost-effective strategies to ensure shipments arrive on time.
- Successfully balance multiple projects at once and collaborate with individuals in every area of the business.
- When faced with complex transportation situations, provides creative solutions and handles objectives as they arise.
- Applies excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Player Support Specialist
Parsons Xtreme Golf
09.2021 - 09.2022
- Marketed high-end golf clubs directly to consumers through phone and email communication.
- Custom-fit players so their needs were met which allowed them to excel in their golf game.
- Through building strong relationships with key clients, I was able to create opportunities for future business ventures.
- Understanding consumer wants and needs is key to success in the golf industry.
- Promptly serviced inbound and outbound customer issues regarding product warranties and shipping delays.
Dealer Experience Representative
Wilson Sporting Goods
10.2019 - 08.2021
- Consistently delivered exceptional customer service and built relationships with all internal and external customers.
- In 2020, individually answered 5,922 phone calls and 7,489 emails; that resulted in $2.1 million in sales.
- Responsible for the entire order cycle extending into returns and warranties.
- Prioritized key partners and maintained an organized workload between multiple platforms in a fast-paced environment.
- Empowered to make decisions and diffused difficult situations that benefit both the business and the relationship with the customer.
- Supported territory sales managers while in their field.
- Ensured service levels were met and worked towards achieving monthly sales goals as presented by leadership.
Education
Bachelor of Arts - Business Administration
Saint Norbert College
De Pere, WI05.2019
Skills
- Customer Service
- Microsoft Office: Outlook, Word, Excel, PowerPoint
- SAP
- SalesForce
- Golf Product Knowledge
- Communication and Negotiation
- Account Management
- Relationship Management
- Sales Strategies
- Social Media
- USGA Handicap 16
Timeline
Operations Executive
Coast Logistics
10.2022 - Current
Player Support Specialist
Parsons Xtreme Golf
09.2021 - 09.2022
Dealer Experience Representative
Wilson Sporting Goods
10.2019 - 08.2021
Bachelor of Arts - Business Administration
Saint Norbert College
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