Eric Baker
Windsor Locks,CT
Summary
Accomplished Service and Parts Director with a proven track record at Balise Hyundai, enhancing customer satisfaction and forging strong vendor and customer relationships. Skilled in Operations Management and Customer Relations, I've successfully led teams to exceed performance goals through strategic planning and effective staff training. My approach has consistently resulted in improved service quality and cost savings. My store was the number one in wholesale parts sales for my group of 24 stores
Overview
14
14
years of professional experience
Work History
Service and Parts Director
Balise Hyundai
08.2017 - Current
- Leveraged strong problem-solving skills when handling complex situations related to backorders or discontinued items while maintaining excellent customer service.
- Conducted regular performance evaluations of staff members to identify areas for improvement or professional development opportunities.
- Developed strong vendor relationships to negotiate better pricing and improve overall cost savings.
- Monitored industry trends to stay informed on new products, technologies, and market demands within the automotive parts sector.
Store Manager
Oreilly Auto Parts
08.2016 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Advance Auto Parts
03.2013 - 08.2016
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Service Manager
Gale Toyota
01.2010 - 02.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
No Degree - Technology Education
Central CT State University
New Britain, CTHigh School Diploma -
Windsor Locks High School
Windsor Locks CT07.1997
Skills
- Customer Service
- Improving customer satisfaction
- Customer Relations
- Operations Management
- Goal Setting
- Staff Training
- Inventory Management
- Performance Improvement
Timeline
Service and Parts Director
Balise Hyundai
08.2017 - Current
Store Manager
Oreilly Auto Parts
08.2016 - 08.2017
Store Manager
Advance Auto Parts
03.2013 - 08.2016
Service Manager
Gale Toyota
01.2010 - 02.2013
No Degree - Technology Education
Central CT State University
High School Diploma -
Windsor Locks High School
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