Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Bancker

Hellertown,PA

Summary

Transportation Manager with 9 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of logistics and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

Overview

9
9
years of professional experience

Work History

Transportation Manager

NFI Industries
08.2022 - Current
  • Managing all aspects of transportation operation currently projecting to make $3M in its first year in operation
  • Implemented all standard operating procedures for a start-up
  • Held a 17% OI for the first year of a brand-new operation against a budget of 8%
  • Achieved top KPI and safety record for North East region
  • Establishing a working culture of accountability to drive operational excellence and lead initiatives to improve operations and the customer's experience.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Organized records of vehicles, schedules, and completed orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.

Transportation Manager

NFI Industries
09.2021 - 08.2022
  • Oversaw a team of exactly 23 people - All the while managing all aspects of a $10M day-to-day operation
  • Responsible for schedule building for all employees
  • Provided guidance to staff members on new procedures and policies
  • Daily meetings with customers to ensure customer satisfaction as well as to map out plans to achieve set goals
  • Successfully reduced equipment maintenance expenses across the board by implementing change
  • Maintained a 15% OI through tenure as Transportation Manager
  • Inspired change and growth within the project to better ourselves and the customer.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.

Operations Manager

NFI Industries
06.2018 - 09.2021
  • Oversaw a team of about 20 people, as well a fleet of over 400 drivers
  • Sole leader of the busiest shift, for the busiest fleet in all of NFI
  • Also working the busiest holidays such as Mother's Day and Thanksgiving
  • Ensuring that all loads departed in a timely fashion and arrived on time to help maintain 99.8% on-time delivery expectancy
  • On-boarding and training new employees on a consistent basis
  • Worked the overnight shift that is responsible for shipping up to, and over, 100 loads a night
  • Requires quick thinking, and problem-solving on the fly
  • Assisted heavily with implementing systems to assist with the preventative maintenance of our equipment
  • In charge of maintaining KPI/performance data reports
  • Work closely with our Trader Joe's customer to provide quick and effective solutions to all of their needs
  • Implemented policies and standard operating procedures for continuous improvement
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
  • Generated comprehensive reports regarding incidents, events and important business matters
  • Built relationships with customers and managed accounts to drive revenue and profit
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.

Logistics Supervisor

NFI Industries
07.2015 - 06.2018
  • Oversaw a team of about 10 people, as well a fleet of over 400 drivers
  • Supervised the busiest shift, for the busiest fleet in all of NFI
  • Also working the busiest holidays such as Mothers Day and Thanksgiving
  • Ensuring that all loads departed on-time and would arrive on-time to help maintain our 99.8% on-time delivery expectancy
  • Responsible for updating nightly reports and ensuring their accuracy both in Microsoft Excel and Google Sheets
  • Helped to run our fleet's DriveCam program by coaching drivers on safe driving practices
  • Conducted research to address shipping errors and packaging mistakes
  • Built acontinuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels
  • Led value-added customer service team that consistently over-delivered on customer expectations
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Processed orders by due dates to enable on-time delivery to customers.

Logistics Coordinator

NFI Industries
11.2014 - 07.2015
  • Responsible for inbounding and dispatching a fleet of 400 drivers
  • Performed load planning, and driver scheduling
  • Assisted customer relations for Trader Joes
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
  • Liaised between warehouse personnel and customer to facilitate account and operational needs
  • Tracked orders and notified customers of status or potential delays
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Generated documentation and information required for customer shipments.

Education

Business Management

Northampton Community College
Bethlehem, PA
06.2009

Skills

  • Team Building
  • Cost Reduction and Containment
  • Financial Oversight
  • Process Improvement
  • KPI and Sales Metrics
  • Staff Retention
  • Crisis Management
  • Safety Regulations Implementation
  • Member of ERG - Young Professionals

Timeline

Transportation Manager

NFI Industries
08.2022 - Current

Transportation Manager

NFI Industries
09.2021 - 08.2022

Operations Manager

NFI Industries
06.2018 - 09.2021

Logistics Supervisor

NFI Industries
07.2015 - 06.2018

Logistics Coordinator

NFI Industries
11.2014 - 07.2015

Business Management

Northampton Community College

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Eric Bancker