Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eric Barnes

Houston,Tx

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

18
18
years of professional experience

Work History

Store Assistant Manager

FedEx Office
08.2010 - Current
  • Assist store manager in overseeing daily store operations including sales, inventory management production management and staff supervision
  • Train, mentor, and motivate a team of 6 employees to deliver exponential customer service and achieve Sales Packing Customer Delighted and KPI Scores
  • Develop and implement strategies to increase store revenue reduce cost and improve operational efficiency
  • Conduct regular performance evaluations and provide feedback to employees to enhance their skills and productivity
  • Monitor inventory levels, analyze sales trends, to ensure proper ordering and supply levels to reduce controllable cost
  • Handle customer inquiries, resolve complaints, and ensure positive customer expectations
  • Developed strong rapport with customers and created positive impression of business.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Same-Day City Courier

FedEx Office
09.2017 - 08.2018
  • Receives daily route information from centralized dispatcher via company-provided handset route would be approximately 20-45 stops per 8-hour shift. All needing to be completed within timely manor.
  • Ensures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical products.
  • Operates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines.
  • Ensures proper upkeep and maintenance of vehicle by conducting regular servicing and cleaning procedures.
  • Follows accident procedures and observes traffic laws.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Assisted with loading and unloading shipments from vehicles to reduce risk of damage during transit process.

Store Lead Consultant

FedEx Office
05.2013 - 12.2013
  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
  • Assumed leadership role in overseeing daily team of 4 and ensuring communication among all team members and shifts.
  • Monitors workflow, pickup and deliveries identified areas for improvement, and implemented strategies to enhance productivity and efficiency.
  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
  • Sets up complex orders and performs multiple tasking while ensuring performance and efficiency.
  • Responsible for ensuring quality during and after production process
  • Operates Point of Sale terminal (POS), handles financial transactions and makes change
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.

Customer Service Associate

FedEx Office
08.2010 - 05.2013
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend solutions best meeting with customer needs and budgets.
  • Provides outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
  • Takes complex customer orders using order systems and provides accurate pricing information.
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Deli Clerk & Deli Assistant Manager

Brookshire’s Super One Foods
08.2006 - 08.2010
  • Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
  • Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
  • Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly.
  • Helps with slicing, weighing, packaging, and labeling lunch-meats, cheeses, and other deli products.
  • Assists with preparing catering and delivery orders.
  • Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and taking orders by phone and in person.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.

Education

BS - Management (uncompleted) -

Kilgore College
Kilgore Tx
05.2007

AS - Computer Networking & Desktop Support (uncompleted) -

Texas State Technical College
Marshall, TX
05.2006

3.0 GPA Globe Scholar Program Football Powerlifting -

White Oak High School
White Oak, TX
05.2005

Skills

  • Customer Assistance
  • Customer Service
  • Store maintenance
  • Team Collaboration
  • Product Knowledge Expertise
  • Staff Training and Development
  • Promotional planning
  • Loss prevention strategies
  • Cash handling proficiency
  • Store operations management
  • Goal Setting and Achievement

References

  • Ken Howell, Senior Store Manager, FedEx Office, 817-658-0302
  • Rhonda Steen, Senior Store Manager, FedEx Office, 281-883-2005
  • Jessie Carr, Center Manager, FedEx Office, 956-372-6757

Timeline

Same-Day City Courier

FedEx Office
09.2017 - 08.2018

Store Lead Consultant

FedEx Office
05.2013 - 12.2013

Store Assistant Manager

FedEx Office
08.2010 - Current

Customer Service Associate

FedEx Office
08.2010 - 05.2013

Deli Clerk & Deli Assistant Manager

Brookshire’s Super One Foods
08.2006 - 08.2010

BS - Management (uncompleted) -

Kilgore College

AS - Computer Networking & Desktop Support (uncompleted) -

Texas State Technical College

3.0 GPA Globe Scholar Program Football Powerlifting -

White Oak High School

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Eric Barnes