Eric Bayer
Scotia,NY
Summary
I'm currently seeking a new opportunity within Carelon Behavioral Health where I can further utilize and develop my skills.
Overview
8
8
years of professional experience
Work History
Operations Expert
Carelon Behavioral Health
01.2018 - Current
- Streamlined operations by implementing efficient processes and workflow management techniques.
- Enhanced productivity by identifying bottlenecks and optimizing resource allocation.
- Implemented quality control measures to ensure consistent product output and adherence to industry standards.
- Assisted with regular performance evaluations of team members, providing constructive feedback and guidance for professional growth.
- Improved customer satisfaction by resolving issues promptly and maintaining high standards of delivery.
Supervisor
Beacon Health Options
01.2016 - 12.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
BBA - Management
James Madison University
Harrisonburg, VA05.2002
Skills
- Continuous Improvement
- Problem Solving
- Time Management
- Customer Service
- Team Leadership
- Resource Allocation
- Distribution Management
- Quality Assurance
- Data Analysis
Timeline
Operations Expert
Carelon Behavioral Health
01.2018 - Current
Supervisor
Beacon Health Options
01.2016 - 12.2017
BBA - Management
James Madison University
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