Eric Bayliss Jr
Saginaw,TX
Summary
Highly motivated and safety-driven professional with over a decade of experience in customer service, delivery operations, and occupational health. Adept at optimizing workflows, ensuring policy compliance, mentoring teams, and resolving complex service issues. Passionate about community impact through consistent volunteer work.
Overview
2026
2026
years of professional experience
Work History
Occupational Health Specialist
United States Postal Service, USPS
03.2025 - Current
- Reduced workplace accidents by providing comprehensive training on proper safety procedures for both new hires and existing staff members.
- Developed policies and procedures related to occupational health and safety, fostering a safer work environment for employees at all levels.
- Championed mental health initiatives within the workplace that improved overall workforce resilience.
- Conducted thorough incident investigations to determine root causes and implement corrective actions, minimizing future occurrences of similar incidents.
- Evaluated ergonomic conditions in the workplace, recommending changes to prevent musculoskeletal disorders among employees.
- Assisted HR department with workers'' compensation claims administration, helping injured workers receive benefits quickly and efficiently while minimizing claim costs for employers.
Supervisor of Customer Service
United States Postal Service, USPS
10.2022 - 02.2025
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
A/Manager of Customer Service
United States Postal Service, USPS
11/01/22 - 01/14/23
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Guided employees in handling difficult or complex problems.
Education
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL12-2025
Skills
- Workflow Management
- Occupational Health & Safety Compliance
- Team Leadership & Workflow Management
- Performance Evaluation & Training
- Written & Verbal Communication
- Conflict Resolution & Investigations
- Report Writing & Data Analysis
- Microsoft Word, Excel, PowerPoint (Proficient)
- Active listening
- Workplace safety management
VOLUNTEER EXPERIENCE
Children's Ministry Volunteer — Fort Worth, TX
Church Volunteer | Oct 2024 – Present
- Teach and mentor children aged 3–11 during weekly services.
- Assist in various maintenance and improvement projects across the church campus.
- Support community events, promoting youth engagement and positive development.
Timeline
Occupational Health Specialist
United States Postal Service, USPS
03.2025 - Current
Supervisor of Customer Service
United States Postal Service, USPS
10.2022 - 02.2025
A/Manager of Customer Service
United States Postal Service, USPS
11/01/22 - 01/14/23
Bachelor of Science - Psychology
Columbia Southern University
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