Eric Beauchesne
Lewiston,ME
Summary
Seasoned Service Manager bringing 22 years of industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service, delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
ASM/FSM/Service Manager
Dead River Company
08.2017 - Current
- Currently in direct supervision of two department heads, four dispatchers, two foremen and indirectly supporting twenty two service technicians
- Develop and support growth of two Field Service Managers
- Ensure proper supply chain and below inventory goal by $20,000
- Managed a department that has positively exceeded budget goals for 5 years in a row
- Exceeded budget EBITDA this by over 25%
- Execute site visits, comprise estimates and correspond with customers
- Perform both Jurisdictional Propane Site Inspections and records maintenance
- Ensure Service and Safety standards are met by Service Technicians
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Field Service Supervisor
Dead River Company
05.2014 - 08.2017
- Direct supervision of five full time oil technicians, one full time propane technician and indirectly supporting the
Auburn Service Department. - Install new equipment according to Maine state code
- Execute site visits, comprise estimates and correspond with customers
- Reduced South Paris stocking levels by 20%
- Perform both Jurisdictional Propane Site Inspections and records maintenance
- Ensure Service and Safety standards are met by Service Technician
- Responsible for maintaining and adhering to Stock Room budget goals
Service Technician
Murray Oil & Propane, Oil
12.2012 - 05.2014
- Service and install all varieties oil fired and propane heating equipment
- Install new equipment according to Maine state code
- Service and maintain both propane and oil fired equipment
- On Call service technician for propane and oil heating equipment responsible for 24/7 service
Quality Assurance Engineer
Artel Software Inc
06.1999 - 04.2002
- Responsible for testing daily software product builds
- Conducted in-depth testing/trouble-shooting of specific product features on both Windows and Macintosh platforms
- I would build and configure various Win and Mac systems from ground zero to fully functional test systems
- Created all final software CDs and web downloadable patches
- Trained three entry level QA personnel
- Build and configure hardware systems to meet the demands of necessary testing scenarios.
Education
Master’s - Business Administration
Louisiana State University
B.S. degree - Communications
NORWICH UNIVERSITY, vermont
A.S. degree - Information Systems
Community College of US Air Force
Skills
- Critical Thinking
- Quality Control
- Business Development
- Manage Budgets
- KPI Monitoring
- Revenue Generation
- Risk Management
- Business Management Principles
- Financial Forecasting
- Team Leadership
- Vendor Sourcing
- Managing Operations and Efficiency
Additional Information
- Honorably discharged U.S. Air Force Reserve, Staff Sergeant E5, Secret Security Clearance - May 2005
Timeline
ASM/FSM/Service Manager
Dead River Company
08.2017 - Current
Field Service Supervisor
Dead River Company
05.2014 - 08.2017
Service Technician
Murray Oil & Propane, Oil
12.2012 - 05.2014
Quality Assurance Engineer
Artel Software Inc
06.1999 - 04.2002
Master’s - Business Administration
Louisiana State University
B.S. degree - Communications
NORWICH UNIVERSITY, vermont
A.S. degree - Information Systems
Community College of US Air Force
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