Eric Bennett
Service Technician
Ashland,KY
Work Preference
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing a high volume of service calls while maintaining quality and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technican
Factory Warranty Services
09.2024 - Current
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to a predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Replaced faulty components on computer systems and performed preventive maintenance to ensure smooth operations.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Sears Home Services
02.2022 - 08.2024
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Evaluated systems according to a predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Cashier/Store Associate
Walmart
06.2018 - 12.2021
- Effectively communicates with staff members and multilevel management members to exceed daily job responsibilities
- Maintains an orderly checkout area while following strict company policies and procedures
- Demonstrates proficiencies in assigned duties within a high-volume environment
- Excels in roles requiring the ability to handle various customer service responsibilities and resolve customer issues with expediency
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate in Applied Science - Occupational and Technical Studies
Ashland Community And Technical College
Ashland, KY05.2019
Skills
- Customer engagement
- Experienced with various software applications
- Hands-on electrical experience
- Technical troubleshooting
- Technical service expertise
- Installation and repair
Certification
- Driver's License
- Electrician Apprentice License
Timeline
Service Technican
Factory Warranty Services
09.2024 - Current
Service Technician
Sears Home Services
02.2022 - 08.2024
Cashier/Store Associate
Walmart
06.2018 - 12.2021
Associate in Applied Science - Occupational and Technical Studies
Ashland Community And Technical College
CORE COMPETENCIES
- Advanced Diagnostics & Troubleshooting – Proficient in identifying electrical, mechanical, and electronic issues across major household and commercial appliances.
- Appliance Installation & Repair – Skilled in repairing and maintaining refrigerators, washers, dryers, ovens, dishwashers, and HVAC-related units.
- Electrical & Mechanical Systems – Strong knowledge of circuits, schematics, wiring, and mechanical assemblies for safe and efficient repairs.
- Preventive Maintenance – Ability to implement maintenance schedules that extend appliance life and reduce service costs.
- Customer Service & Communication – Clear, professional communicator who explains repair options and educates customers to ensure satisfaction and trust.
- Parts & Inventory Management – Experienced in sourcing, managing, and installing OEM and aftermarket parts to minimize downtime.
- Safety & Compliance – Consistently follows OSHA and manufacturer safety standards and maintains a clean, organized work environment.
- Time & Schedule Management – Efficient at managing service calls, prioritizing urgent repairs, and meeting deadlines independently.
- Adaptability & Problem-Solving – Able to handle emergency repairs, evolving technology (smart appliances), and unexpected challenges.
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