Eric Bernier

• Introduced the FYZICAL franchise to a new market, forming a niche
• Forged over 150 physician sources for patient referrals
• Visited 70 clinics per week to develop relationships
• Planned and executed promotional booths at multiple events
• Organized speaking engagements for our clinic director to speak at local community centers and senior living facilities
• Developed business to business relationships with local business owners and private medical providers
• Delivered exemplary customer service to clients
• Conducted onsite visits with physicians, hospitals, and clinics to promote a positive relationship between the organization and its referral sources
• Managed all aspects of physician data entry into electronic health records system including collecting demographic information, insurance verification

• Created a new "Pre-team tryout" event to build the competitive program, bringing more than 70 new athletes in to earn a spot in our competitive training program. This event drew more than double the prospective athletes than the gym had seen in years past
• Created new curriculum for competitive team programs
• Established effective and positive communication with clientele
• Innovated training areas, tools, and methods
• Coached all levels of athletes from beginner, to advanced
• Encouraged and advocated for coworkers
• Mentored and trained coaches

• Re-established and developed the Optional level from '0' athletes upon my arrival, to 15 state qualifying team members
• Implemented safety and training protocols during the Covid 19 shutdown
• Created virtual training programs
• Designed and developed an effective curriculum with proven success
• Established a collaborative culture between staff and their teams
• Delivered exceptional communication to clientele
• Scheduled effective daily and weekly training schedules and rotations for 12 groups, approximately 200 athletes and their coaches
• Trained, evaluated, and mentored other coaches

• Assisted patients with therapy programs
• Cleaned and cared for clinic
• Worked as front desk patient services rep

• Implemented marketing strategies and developed brand awareness for 2 Osteostrong franchise facilities in the Raleigh/Durham area
• Responsible for creating 200 qualified leads prior to the facility opening and brought in 90% of paying clients in the first month

• Managed tasting room operations over 2 locations
• Created rebirth into boutique location through creative marketing and outstanding customer service
• Performed monthly inventory

• Assisted business owners streamline their products and services to increase profit
• Designed goal setting presentations.

• Oversaw ongoing quality management activities to integrate quality improvement into daily program operations
• Initiated and set goals for programs based on organization's strategic objectives
• Tracked and monitored program participants' growth in database
• Redesigned, budgeted, and built a more effective facility plan
• Piloted a new program to a successful and profitable level

Assisted the team while I was job searching for private club positions around the country