Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Bersier

Boatswains mate supervisor
Jacksonville,FL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Boatswains Mate

US Navy
Jacksonville , FL
04.2015 - Current
  • Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
  • Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
  • Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
  • Directed ship navigation and route preparation.
  • Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
  • Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
  • Learned to operate new technology systems and procedures through instruction, simulators and models.
  • Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
  • Managed efficient supply and food replenishment at port stops.
  • Maintained timetables by monitoring and managing loading and discharging of cargo and passengers and arranging for boat to be fueled, restocked with supplies and repaired.
  • Developed new and efficient safety plans and trained 135 crew members to meet rigorous safety expectations.
  • Interviewed and hired crew members and assigned watches or living quarters to crew members.
  • Assisted corporate or private vessels in distress during maritime rescue operations.
  • Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
  • Employed telecommunications equipment to coordinate marine traffic and organize navigation.
  • Maintained boat logs and oversaw cargo storage on or below decks, securing items and protecting products from damage or loss.
  • Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.

Event Operations Coordinator

Universal Orlando
Orlando, Florida
01.2013 - 11.2014
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated schedules and timelines for events.

Food Service Attendant

SeaWorld Parks & Entertainment, Inc.
Orlando , FL
03.2012 - 12.2013
  • Complied with all federal and state regulations regarding food safety and waste disposal.
  • Provided high level of assistance to customers during special events, fundraisers and private parties.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Limited portion sizes and used garnishes to control food costs.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Answered guests' questions about menu items and helped make selections.
  • Trained and coached newly hired team members in restocking items and delivering good service to customers.
  • Integrated service and team management strategies to boost business profits.
  • Trained new staff members on company policies and procedures.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Utilized POS system to receive and process food and beverage orders.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Education

High School Diploma -

Dr Phillips High
Orlando
08.2011

Skills

  • Customer Retention
  • Weather Observation
  • Survival Techniques
  • Metal Detectors
  • Underway Replenishment
  • Field Operations
  • Project Requirements
  • Activity Development
  • Corrective Actions
  • Building Codes
  • Reading Comprehension
  • Medical Emergency Response
  • Administrative Support
  • Logistical Operations
  • Creative Solutions
  • Performance Monitoring
  • Active Learning
  • Customer Needs Assessments
  • Operational Standards
  • Supervising Personnel
  • Team Meetings
  • Performance Metric
  • Tactical Planning
  • Supervision and Mentoring
  • Daily Status Reports

Accomplishments

  • Supervised team of 84 staff members.
  • Achieved unit meritorious achievement medal through effectively helping with the training, mentorship and effective leadership of 85 deck department sailors during a 10 month forward deployment..
  • Achieved unit superior retention award through effectively helping with career development and re enlistment command wide through a re structure of said command's programs for career and sailor development.


Certification

  • Departmental career counselor Training - 8 oct 2020
  • Department of defense petty officer leadership school certification- 7 November 2021
  • Department of defense Repair parts supply petty officer qualification 6 May 2019

Timeline

Boatswains Mate

US Navy
04.2015 - Current

Event Operations Coordinator

Universal Orlando
01.2013 - 11.2014

Food Service Attendant

SeaWorld Parks & Entertainment, Inc.
03.2012 - 12.2013

High School Diploma -

Dr Phillips High

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Eric BersierBoatswains mate supervisor