ERIC BESSETTE
Surprise,AZ
Summary
Motivated and tech-savvy entry-level IT professional with a solid foundation in information technology principles. Knowledgeable in network design, cloud monitoring, and incident response using AWS CloudWatch, CloudTrail, and GuardDuty. Committed to continuous learning and adapting to new technologies, especially in cloud computing and infrastructure management. Recognized for exceptional teamwork, communication, and attention to detail. Thrives in dynamic and collaborative environments, eager to contribute to an organization's IT operations and develop skills.
Overview
9
9
years of professional experience
Work History
Project Manager/Construction Superintendent
Professional Reps Development
09.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Regional Sales Representative
BABCO International
09.2023 - Current
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Maximized product exposure by frequently interfacing with customers and prospective customers to achieve gross sales of more than $2 million in 1 year.
Plumber
D & H Plumbing
12.2020 - 09.2023
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Securiy Guard
United States Marine Corps
12.2015 - 12.2019
- 6336 Aircraft Electrical Systems Technician
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ02-2025
Skills
- Project planning and development
- Project tracking
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Project scope analysis
- Data review
- Information Technology Knowledge
- Technology literacy
- Multitasking
- Problem-solving abilities
- Time management abilities
Timeline
Project Manager/Construction Superintendent
Professional Reps Development
09.2023 - Current
Regional Sales Representative
BABCO International
09.2023 - Current
Plumber
D & H Plumbing
12.2020 - 09.2023
Securiy Guard
United States Marine Corps
12.2015 - 12.2019
Bachelor of Science - Information Technology
University of Phoenix
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