Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Best

Jacksonville,FL

Summary

Accomplished Sales Manager offering 6 years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Customer-oriented, strategic-thinking professional offering over 6 years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

13
13
years of professional experience

Work History

Warehouse Operator

Fanatics
02.2021 - Current
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Assistant Manager

Regus Management Group
04.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Sales Manager

AcceptanceNow
11.2013 - 03.2019
  • Developed and implemented new sales strategies to integrate product lines, including coordinating distribution, marketing initiatives and product development
  • Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce issues
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels
  • Formalized sales process to keep operations consistent and promote efficient acquisition of new customers
  • Created and finalized quotes to complete deals between company, vendors and customers
  • Managed and maintained client book of Over 100 accounts with weekly sales exceeding $ 60,000
  • Generated company growth for 6 consecutive years through market expansion and sales
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations
  • Tracked weekly sales to develop senior leadership reports for business development planning
  • Boosted team morale and overall sales volume by creating employee incentive sales contests

Customer Service Representative

RadioShack Corp.
10.2011 - 11.2013
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
  • Resolved average of 30 inquiries per week to consistently meet performance benchmarks in all areas, including speed, accuracy and volume
  • Consulted with upset customers to determine best methods to resolve service and billing issues
  • Contributed to 60 % sales by improving lead-generation and sales-tracking methods
  • Addressed customer service inquiries quickly and accurately
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Met or exceeded revenue objectives by promoting Furniture and Electronics to customers during service, account and sales follow-up calls
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery

Education

High School Diploma -

Creekside High School
Saint Johns, FL

Certified - Financial Planning And Services

Homestead Job Corps
Homestead, FL
2011

Skills

  • Shipping and receiving
  • Forklift Operation
  • Problem-Solving
  • Multitasking and Organization
  • Customer Relations
  • Training and mentoring
  • Team leadership and coaching
  • Policies and Procedures
  • Work Planning and Prioritization
  • Strategic thinker

Timeline

Warehouse Operator

Fanatics
02.2021 - Current

Assistant Manager

Regus Management Group
04.2019 - 03.2020

Sales Manager

AcceptanceNow
11.2013 - 03.2019

Customer Service Representative

RadioShack Corp.
10.2011 - 11.2013

High School Diploma -

Creekside High School

Certified - Financial Planning And Services

Homestead Job Corps

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Eric Best