ERIC B GONZALEZ
Enumclaw,Washinton
Summary
Bilingual professional with a passion for using technology to solve problems and drive efficiency. A strong communicator, skilled in both written and verbal expression, with a knack for critical thinking in high-pressure situations. Quick to adapt and thrive in fast-paced environments, I excel at multitasking, meeting deadlines, and delivering results
Overview
7
7
years of professional experience
Work History
Ramp Agent
McGee Air Services
03.2026 - Current
- Operated ground support equipment to ensure timely aircraft departures.
- Coordinated baggage handling processes to enhance operational efficiency.
- Conducted pre-flight checks on aircraft systems and equipment for safety compliance.
- Trained new ramp agents on standard operating procedures and safety protocols.
- Contributed to a safe workplace by adhering to safety guidelines and reporting potential hazards.
- Demonstrated a safety-first approach while performing daily job duties.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
Fulfillment Center Associate
Amazon
01.2024 - 05.2026
- Stowing: Storing new inventory into the shelves or storage bins at the correct locations within the warehouse.
- Quality Control: Ensuring items are not damaged and that the orders are accurately filled, sometimes by performing quality checks.
- Picking: Using handheld devices or scanners to locate items in the warehouse and picking them for customer orders.
- Operated material handling equipment to ensure efficient product flow within fulfillment center.
- Processed customer orders accurately, maintaining high standards of quality and timeliness.
Retail Associate
Ross
01.2021 - 01.2022
- Operating the Register: Scanning products, processing payments, and providing change. This involves handling cash, credit card payments, and sometimes digital payment methods
- Greeting Customers: Welcoming customers as they enter the store and offering assistance.
- Resolving Issues: Addressing customer complaints or concerns in a professional and helpful manner.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily operational goals and maintain stock levels.
Cashier
Mcdonalds
01.2019 - 01.2020
- Customer Service: Greeting customers, taking orders at the counter or drive-thru, answering questions about the menu
- Cash Handling: Operating the register, processing payments, and handling cash transaction
- Processed customer transactions accurately and efficiently, ensuring prompt service delivery.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new cashiers on operational procedures and customer service standards for consistent performance.
Education
Highschool Diploma -
Highline High School
225 S 152nd St, Burien, WA 9814801-2023
Skills
- Proficient in using Technology
- Bilingual
- Excellent verbal and written communication skills
- Critical thinking and problem solving
- Skilled in managing time and tasks under pressure
- Multitasker and quick learner
- Problem-solving
- Loading and unloading
- Safety procedures
- Customer service
- Crew assistance
- Dependable and responsible
- Security awareness
- Passenger assistance
LANGUAGES
Spanish
English
Timeline
Ramp Agent
McGee Air Services
03.2026 - Current
Fulfillment Center Associate
Amazon
01.2024 - 05.2026
Retail Associate
Ross
01.2021 - 01.2022
Cashier
Mcdonalds
01.2019 - 01.2020
Highschool Diploma -
Highline High School