Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Bickhart Sr

Haddon Township,NJ

Summary

Proven leader in automotive parts management, notably at Holman Cadillac, where I enhanced inventory control and customer satisfaction. Skilled in warehouse operations and team collaboration, I drove efficiency improvements and trained staff, significantly raising service levels. Expert in leveraging technical acumen and problem-solving skills to exceed performance targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Senior Parts Advisor

Holman Cadillac
01.2007 - Current
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Stocked and managed stock of parts.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Ordered parts from various distributors to fulfill demands.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Parts Manager

Subaru of Cherry Hill
02.2006 - 01.2007
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops, and service departments for use in automotive repair.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Provided timely, insightful and accurate reports to upper management.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Supervised and trained staff on product knowledge and customer service.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.

Parts Advisor

Burns Pontiac-GMC, Hyundai
10.2002 - 02.2006
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Maintained clean and neat parts counter and sales floor.
  • Ordered parts for customers, repair shops and service department for use in automotive repair.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Adhered to company guidelines for performance and compliance.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Ordered parts from various distributors to fulfill demands.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Parts Advisor

Cherry Hill Subaru, Jeep, Kia
10.1996 - 10.2002
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Adhered to company guidelines for performance and compliance.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Ordered parts from various distributors to fulfill demands.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Logistics and Embarkation Specialist

United States Marine Corps
01.1995 - 06.1999
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Devised and implemented processes and procedures to streamline operations.

Assistant Store Manager

ABC Auto Parts
10.1995 - 10.1996
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree - Liberal Arts And General Studies

Temple University
Philadelphia, PA

No Degree - Computer Programming

CHUBB Institute
Cherry Hill, NJ

High School Diploma -

Collingwood High School
Collingswood, NJ
06.1993

Skills

  • Training and coaching
  • Verbal and written communication
  • Problem-solving skills
  • Improving customer satisfaction
  • Team Collaboration

Timeline

Senior Parts Advisor

Holman Cadillac
01.2007 - Current

Parts Manager

Subaru of Cherry Hill
02.2006 - 01.2007

Parts Advisor

Burns Pontiac-GMC, Hyundai
10.2002 - 02.2006

Parts Advisor

Cherry Hill Subaru, Jeep, Kia
10.1996 - 10.2002

Assistant Store Manager

ABC Auto Parts
10.1995 - 10.1996

Logistics and Embarkation Specialist

United States Marine Corps
01.1995 - 06.1999

No Degree - Liberal Arts And General Studies

Temple University

No Degree - Computer Programming

CHUBB Institute

High School Diploma -

Collingwood High School

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