Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Section name
Languages
Timeline
Generic

Eric Bilbo

College Station

Summary

Motivated and customer-focused individual with experience in team leadership and operations management, seeking an Assistant Manager position at Cinemark. Bringing 3 years of experience in customer service, team management, and organizational skills gained through roles at Lazy Acres Day Camp and Cinemark. Eager to contribute to a positive guest experience while ensuring efficient theater operations, staff development, and customer satisfaction.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cinemark
05.2025 - Current
  • Coordinated daily operations to enhance team efficiency and service quality.
  • Developed training programs to improve staff performance and knowledge retention.
  • Analyzed customer feedback to identify areas for service improvement.
  • Implemented inventory management practices to optimize stock levels and reduce waste.

Theatre Team Member

Cinemark
01.2024 - Current
  • Provide high-quality customer service, including assisting guests with ticket sales, concessions, and handling inquiries.
  • Collaborate with team members to ensure smooth and efficient operations during busy shifts.
  • Handle cash and credit transactions accurately, balancing registers at the end of shifts.
  • Monitor and maintain the cleanliness and safety of the theater environment.
  • Assist in the setup and breakdown of theater operations, including theater-specific events and movie screenings.
  • Resolve guest concerns or complaints promptly and professionally, ensuring a positive experience for all visitors.

Lead Camp Counselor

Lazy Acres Day Camp
06.2022 - 08.2024
  • Led and managed a team of counselors, fostering a positive and efficient team environment.
  • Maintained structured schedules, organized camp activities, and ensured safety procedures were followed.
  • Oversaw the behavior of campers, resolving conflicts and encouraging personal growth and teamwork.
  • Worked closely with camp leadership to improve camp programs, address issues, and ensure a high level of satisfaction for both campers and parents.
  • Delivered Bible study and led group activities, promoting leadership, spiritual growth, and community building.

Camp Counselor

Lazy Acres Day Camp
06.2021 - 08.2022
  • Provided excellent care and supervision for campers, ensuring their safety and enjoyment.
  • Participated in the planning and execution of daily activities, fostering teamwork and engagement among campers.
  • Supported camp leadership by assisting with scheduling, camper assessments, and resolving concerns.
  • Encouraged personal development and growth in campers by serving as a role model and leader.

Education

Associate of Science - Construction Science

Lone Star College
Houston, TX
05-2026

Skills

  • Leadership & Team Management
  • Customer Service Excellence
  • Staff Training & Development
  • Cash Handling & Transactions
  • Inventory Management
  • Conflict Resolution & Problem Solving
  • Scheduling & Time Management
  • Communication & Interpersonal Skills
  • Event Coordination & Operations
  • Safety & Sanitation Procedures
  • Decision-making
  • Team leadership
  • Money handling
  • Customer service
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation
  • Team motivation
  • Staff training and development
  • Staff management
  • Goal setting
  • Conflict resolution

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 70 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • TABC (Texas Alcoholic Beverage Commission)
  • Food Handlers Certification
  • CPR & First Aid Certified
  • Child Molestation Awareness Training

Section name

This version highlights your leadership experience, customer service skills, and the responsibilities you've handled at Cinemark. The objective and skills sections have been adjusted to show that you're a strong candidate for an Assistant Manager role. Let me know if you'd like to make any further changes or if you'd like me to add anything else!

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Cinemark
05.2025 - Current

Theatre Team Member

Cinemark
01.2024 - Current

Lead Camp Counselor

Lazy Acres Day Camp
06.2022 - 08.2024

Camp Counselor

Lazy Acres Day Camp
06.2021 - 08.2022

Associate of Science - Construction Science

Lone Star College

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