Eric Billingsley
Hamlet,NC
Summary
Driven professional with a proven track record in enhancing customer satisfaction and sales, notably at Pinehurst Country Club. Skilled in CRM management and exceptional customer service, I excel in fostering client relationships and streamlining sales processes. Demonstrated ability to exceed sales targets through effective team collaboration and innovative strategies. High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
3
3
years of professional experience
Work History
Server and Bartender
Pinehurst Country Club
2024.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender, Trainer
Bonefish Grill
2021.06 - 2024.03
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
Business Development Representative
Camping World
2023.03 - 2023.11
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Reached out to internet sales leads to bring the business into the store and acquire sales by setting up appointments with Sales Team.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Used SalesForce to handle current portfolio and prospective leads.
- Coordinated with internal teams such as finance, sales, and service to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
Front Desk Manager
Dolce Lusso Salon and Spa
2022.02 - 2023.03
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding appointments, Salon and Spa information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in and out of Salon and Sap, made appointments, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Managed time clocks to ensure employees took required breaks.
- Created Aveda product orders and managed Aveda inventory, keeping counts and stocking.
- Managed Salon and Spa sanitation
- Attended "Summits" held by Dolce Lusso Salon and Spa to learn about new products and updated Salon policies and protocols.
Education
Bachelor of Arts - Music Education
Methodist University
Fayetteville, NCHigh School Diploma -
Richmond Senior High School
Rockingham, NC06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Salesforce
- Cold-calling
- CRM Management
- Relationship Building
- Product expertise
Timeline
Server and Bartender
Pinehurst Country Club
2024.04 - Current
Business Development Representative
Camping World
2023.03 - 2023.11
Front Desk Manager
Dolce Lusso Salon and Spa
2022.02 - 2023.03
Bartender, Trainer
Bonefish Grill
2021.06 - 2024.03
Bachelor of Arts - Music Education
Methodist University
High School Diploma -
Richmond Senior High School
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