Excel
Eric Birmingham
Greenville,NC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Owner and Operator
Birms Auto
09.2022 - 07.2024
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
Sales Manager
East Carolina Chrysler Dodge Jeep Ram
03.2021 - 09.2022
- Desk and submitted deals, hired and trained employees.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Communicated product quality and market comparisons by creating sales presentations.
- Attended industry events and conventions to explain sales opportunities.
General Sales Manager
Doug Henry Ford of Ayden
10.2019 - 03.2021
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld company policies and implemented standards fairly.
General Sales Manager
Hubert Vester Chevrolet
09.2019 - 03.2020
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld company policies and implemented standards fairly.
General Sales Manager
Pecheles Automotive
06.2018 - 09.2019
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld company policies and implemented standards fairly.
Sales Manager
Brown and Wood
03.2013 - 06.2018
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Intelligence Analyst
US Army
08.1989 - 08.1993
- Created useful and timely intelligence products to support field operations.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Coordinated with other intelligence agencies to share information and resources.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Developed standard operating procedures for intelligence operations and activities.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Briefed upper-level personnel on emerging threats.
- Provided professional services and support in dynamic work environment.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - General Studies
Cerro Coso Community College
Bishop, CANo Degree - General Studies
Evergreen CC
San Jose CAHigh School Diploma -
Big Pine High School
Big Pine, CA06.1989
Skills
- ADP, Vin solutions, CDK CRM, V Auto, First look
- Word, Excel, P&L
- Inventory Management
- Scheduling
- Training
- Operations
- Team Building
- Sales Management
- Business Development
- Relationship Management
- Negotiation
- Customer Relationship Management
Certification
- GSM Management training, NCM
- Driver's License
- Motorcycle License
- Top Secret Clearance
Military Service
Army, United States, E-4, 08/01/89, 08/01/93, Intel analyst, squad/team leader, Desert Sheild/Storm
Awards
- 5 years Mark of Excellence General Motors Award
- 9 Salesmen of the Month
- Salesman of the Year
Woodworking
Make various items, cornhole boards and American flags (to name a few) I sell a few but mostly just make them to give to friends and family.
Software
Word
Sheets
Timeline
Owner and Operator
Birms Auto
09.2022 - 07.2024
Sales Manager
East Carolina Chrysler Dodge Jeep Ram
03.2021 - 09.2022
General Sales Manager
Doug Henry Ford of Ayden
10.2019 - 03.2021
General Sales Manager
Hubert Vester Chevrolet
09.2019 - 03.2020
General Sales Manager
Pecheles Automotive
06.2018 - 09.2019
Sales Manager
Brown and Wood
03.2013 - 06.2018
Intelligence Analyst
US Army
08.1989 - 08.1993
No Degree - General Studies
Cerro Coso Community College
No Degree - General Studies
Evergreen CC
High School Diploma -
Big Pine High School
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