Eric Black

Veteran computer tech support professional with deep bench of knowledge in Mac and PC environments. Able to intuitively solve complex technical problems with unfamiliar environments based on an in depth understanding of underlying architectural principles. First rate troubleshooter who can communicate technical issues to non-technical people and can document procedures and functions for techs and end users.

Apple Certified Technical Consultant

Certified Egnyte Parnter

Jamf Certified Associate

Investigate and resolve computer software, hardware, and network problems, Resolve customer service questions dealing with computer software, hardware, and procedures., Maintain and administer workgroup servers. Administer accounts on Mac OS, and Windows based Servers., Administer mail accounts on OS X Mail, Kerio, Intermedia, Office365, Google Apps and others., Create and implement backup strategies and solutions for future recovery of server and workstation data., Manage and deploy systems using MDM tools such as Jamf, JumpCloud, Meraki and others, Kaseya, and Continuum., Configure and troubleshoot Active Directory and Open Directory, Basic knowledge of Applescript, Perl and Unix Shell Scripting., Setup and configure IOS, Android and related peripherals, Setup and migrate large data sets on various RAID solutions including XSAN, XRaid. Manage accounts and implementations of Saas solutions such as Okta, Box, Oracle Cloud, AWS, Egnyte, GSuite, Dropbox, 365, Slack and many more

Trained and supervised corporate helpdesk, Created Disaster Recovery Plan for Investment Banking Company, Developed workflow process allowing for repurposing of content to multiple forms of media, Managed large scale OS, Mail and Server Migrations, Responsible for creating hacking incident response procedures and training for Intrusion Detection System., Created procedures and documentation for IDS, vulnerability monitoring and two factor authentication, Wrote technical white papers on Web Application Hacking, IDS, and Encrypted Communications., Setup and implemented multiple MDM solutions including JAMF, JumpCloud, and Intune. Setup SSO and account federation for a variety of cloud services.