Eric Boggus
Kilgore,TX
Summary
Adept at inventory management and fostering vendor relations, I significantly enhanced efficiency at Stanley CDJR Ford Gilmer. My proactive approach to inventory auditing and problem-solving skills led to improved customer service and increased departmental efficiency. Demonstrating hardworking reliability, I excel in fast-paced environments, driving profitability and customer satisfaction.
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Knowledgeable Parts Manager with strong background in managing parts inventory and optimizing supply chain operations. Successfully implemented inventory control measures, ensuring availability and reducing downtime. Demonstrated efficiency in vendor negotiations and team leadership.
Overview
35
35
years of professional experience
Work History
Parts Manager
Stanley CDJR Ford Gilmer
08.2015 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Service and Parts Manager
Mike Craig Ford
04.2011 - 08.2015
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
Automotive Master Technician
Heritage Mitsubishi
01.2010 - 04.2011
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Completed customer orders and warranty services according to manufacturer specifications.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
Parts Advisor
Peter's Chevrolet Chrysler Dodge Jeep Ram
10.2009 - 01.2010
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Service Advisor
Gorman McCracken Volkswagen Mazda
02.2008 - 10.2009
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Automotive Master Technician
Heritage Mitsubishi
10.2004 - 02.2008
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Reduced vehicle downtime by maintaining accurate records of all repairs and maintenance performed.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Implemented preventative maintenance programs that reduced overall vehicle breakdowns, saving time and money for customers.
Automotive Service Advisor
Gorman McCracke Volkswagen Mazda
07.2003 - 10.2004
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Field Service Technician
Jim Burris Enterprises
09.2001 - 07.2003
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Automotive Parts Specialist
ABC Auto Parts
09.2000 - 09.2001
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Auto Parts Store Manager
O'Reilly Auto Parts
10.1998 - 09.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Vehicle Maintenance Supervisor
U.S. Air Force
09.1989 - 09.1999
- Enhanced fleet efficiency by implementing a preventive maintenance program for all vehicles.
- Ensured accurate record-keeping, maintaining detailed documentation of all vehicle repairs and services performed.
- Established a collaborative work environment that promoted open communication between team members.
- Improved overall safety with rigorous adherence to regulations and industry best practices in vehicle maintenance.
- Led a team of mechanics, providing guidance and support to ensure optimal performance and professional development.
Education
No Degree - Vehicle Maintenance
Community College of The Air Force
Montgomery, ALNo Degree - Business
American InterContinental University
Schaumburg, ILHigh School Diploma -
Grand Prairie High School
Grand Prairie, TX05-1988
Skills
- Inventory Management
- Stock management
- Inventory Auditing
- Returns processing
- Vendor Relations
- Profit and loss tracking
- Obsolescence control
- Problem-Solving
- Hardworking and Reliable
- Microsoft Office
- Customer Service
- Invoice Processing
Timeline
Parts Manager
Stanley CDJR Ford Gilmer
08.2015 - Current
Service and Parts Manager
Mike Craig Ford
04.2011 - 08.2015
Automotive Master Technician
Heritage Mitsubishi
01.2010 - 04.2011
Parts Advisor
Peter's Chevrolet Chrysler Dodge Jeep Ram
10.2009 - 01.2010
Service Advisor
Gorman McCracken Volkswagen Mazda
02.2008 - 10.2009
Automotive Master Technician
Heritage Mitsubishi
10.2004 - 02.2008
Automotive Service Advisor
Gorman McCracke Volkswagen Mazda
07.2003 - 10.2004
Field Service Technician
Jim Burris Enterprises
09.2001 - 07.2003
Automotive Parts Specialist
ABC Auto Parts
09.2000 - 09.2001
Auto Parts Store Manager
O'Reilly Auto Parts
10.1998 - 09.2000
Vehicle Maintenance Supervisor
U.S. Air Force
09.1989 - 09.1999
No Degree - Vehicle Maintenance
Community College of The Air Force
No Degree - Business
American InterContinental University
High School Diploma -
Grand Prairie High School
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