Summary
Overview
Work History
Education
Skills
Timeline
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Eric Bolen

Eric Bolen

Muskegon,MI

Summary

Dynamic team leader with a proven track record at Shape Corp., excelling in performance improvement and staff training. Skilled in conflict resolution and fostering collaboration, I enhanced team productivity through effective delegation and coaching. Committed to creating an inclusive culture, I consistently achieved high-quality results while motivating team members to reach their full potential.

Overview

23
23
years of professional experience

Work History

Team Leader

Shape Corp.
01.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Pilot Car Driver

BDF Enterprises
01.2016 - 12.2020
  • Assisted in loading and unloading operations when needed, ensuring safe handling of all items being transported.
  • Streamlined the permit acquisition process by staying updated on current regulations and maintaining strong relationships with permitting agencies.
  • Reduced risk of accidents by maintaining high levels of alertness and adhering to all traffic laws during long-distance transports.
  • Resolved potential conflicts with other motorists professionally and diplomatically, promoting goodwill toward the company and its services.
  • Enhanced communication with truck drivers, ensuring accurate route guidance and timely arrival at destinations.
  • Collaborated with dispatchers to efficiently manage workload, adjusting routes and schedules as needed for optimal results.

Metal Polisher

Grand River Polishing
04.2012 - 12.2015
  • Contributed to company growth through successful completion of high-quality projects that attracted new clients.
  • Achieved desired finish specifications consistently by closely following client instructions and blueprints throughout each project phase.
  • Utilized specialized equipment such as buffing wheels and abrasive compounds for optimal results in metal surface treatment projects.
  • Demonstrated adaptability by effectively polishing various types of metals according to specific job requirements.

Store Manager

Guitars Plus
09.2002 - 01.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

High School Diploma -

Shady Spring High School
Shady Spring, WV
06-1999

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Performance improvement
  • Complex Problem-solving
  • Analytical thinking
  • Mentoring
  • Daily workflow improvement
  • Leading team meetings
  • Staff education and training

Timeline

Team Leader

Shape Corp.
01.2021 - Current

Pilot Car Driver

BDF Enterprises
01.2016 - 12.2020

Metal Polisher

Grand River Polishing
04.2012 - 12.2015

Store Manager

Guitars Plus
09.2002 - 01.2010

High School Diploma -

Shady Spring High School

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