Eric Bomkamp
South Bend,IN
Summary
Focused operational leader with 10+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving business growth and operational excellence. Proven track record in establishing and maintaining complex operations infrastructures in direct to consumer and B2B formats.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Labcorp
10.2019 - Current
- Directed multistate operation of 850 FTEs with annual OPEX budget of $110M
- Managed financial performance of regional operations, including partial P&L responsibility, expense control, and limited revenue generation.
- Responsible for all aspects of 50 direct to consumer locations and 4 office locations.
- Responsible for logistics, warehousing, laboratory services, data entry, and all staff in customer facing positions.
- Trained and guided management team to maintain high productivity and performance metrics.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Established system to ensure each employee's individual strengths were identified and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Director of Central Laboratory Operations
South Bend Medical Foundation
05.2017 - 10.2019
- Directed team of 200 FTEs including techinical staff, logistics, warehousing, procurement, and customer service.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Monitored expenditures to mitigate risk of overages and took action when necessary.
Director of Laboratory Services
La Porte Health System
05.2014 - 05.2017
- Lead team of 60 FTE at two hospital locations.
- Developed and administered yearly budget totaling $8M for Clinical and Pathology laboratories.
- Spearheaded upgrade in innovative testing methodologies to improve diagnostic capabilities and efficiency.
- Established Lean Process Improvement program
Education
Master of Science - Health Care Administration
University of Phoenix
Tempe, AZ2009
Bachelor of Science - Clinical Laboratory Science
Northern Illinois University
Dekalb, IL2006
Skills
- Process Improvement
- Employee Motivation
- Operations Management
- Strategic Planning
- Relationship Building
- Cost Control and Reduction
- P&L Management
- Performance Analysis and Tracking
- Workforce Planning
- Data-Driven Decision-Making
Certification
- Certified MLS(ASCP)
Timeline
Regional Director of Operations
Labcorp
10.2019 - Current
Director of Central Laboratory Operations
South Bend Medical Foundation
05.2017 - 10.2019
Director of Laboratory Services
La Porte Health System
05.2014 - 05.2017
Master of Science - Health Care Administration
University of Phoenix
Bachelor of Science - Clinical Laboratory Science
Northern Illinois University
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