Proficient in MS Office
Eric Bononcini
Rio Rancho,NM
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Account Manager
Hewlett Packard
01.2016 - Current
- Maintain customer base, acquired from cold calling, through the successful establishment of collaborative marketing while delivering a customized customer experience
- Forecasted Budget, Revenue and Gross Profit targets daily, weekly and quarterly
- Meeting and exceeding quota on a quarterly basis while maintaining a balanced performance
- Effective negotiating and problem solving, clear and concise verbal and written communication
- Continuous learning and participation in demonstrations; gaining insight, knowledge and understanding of products and services through partner engagement
- Cultivate cross channel relationships with vendors, allowing for an expeditious response time for clients
- Actively involved in the philanthropy committee and community outreach.
Account Services Operations Manager
Sprint
01.2006 - 01.2016
- Skillfully coached and developed a team of over 15 specialists to effectively reduce customer churn and increase company revenue
- Delivered expectations surrounding the root cause of customer issues and provided specialists the foundational tools to resolve
- Conducted observations of calls and supplied feedback to improve quality and efficiency
- Created tailored verbiage for sales techniques based on the needs and comfort level of individual team members
- Continuous surpassing of enterprise sales records
- Assisted peers by sharing best practices to improve their team’s results contributing to the betterment of the call center and organization
- Handled and resolved escalated callers while introducing new products and services to create a win-win dynamic for the customer and company
- Accessed reports and followed results through the utilization and tracking of spreadsheets
- Administered performance reviews and delivered disciplinary actions when applicable.
Retention Specialist
America Online (AOL)
01.2001 - 01.2006
- Retention of customers through active listening, empathy and assuming ownership of issues
- Delivered clear and concise expectations surrounding the root cause of customer issues and provided specialists the foundational tools to resolve
- Provided customers billing and technical support
- Led each day via motivation and positive reinforcement to create an encouraging and enthusiastic culture for myself and my peers
- Consistent record breaking of quotas, resulting in organizational recognition.
Education
Business
University of New Mexico
Albuquerque, NMSkills
- Revenue Generation
- Business process optimization
- Documentation And Reporting
- Administrative Oversight
- Cold calling skills
- Sales expertise
- Customer Relationships
- Upselling
- CRM Software
- Sales tactics
- Client Relations
- Order Processing
- Marketing
Additional Education And Training
- University of New Mexico, 1999 to 2001, business courses taken
- Albuquerque Technical Vocational Institute
- Fire Science Emergency Technician (EMT) Certified
- Active Shooter – What You Can Do
- Sexual Harassment and Workplace Violence Training
- Microsoft Office including but not limited to Word, Excel and PowerPoint
- Proprietary systems relevant to my employment
- College courses taken
- Professional and pleasant demeanor
- Interacts well with several different personality types
- Comprehensive verbal and written communication skills
Profile Snapshot
Over 20 years-worth of results-oriented leadership experience in a customer and sales centric environment with an unquestionable track record for meeting the most challenging organizational goals and objectives. Exceptional ability to conceptualize, prioritize and execute action items necessary for the success of individuals, teams and businesses as a whole. Sales and retention specialist with an acute eye for detail in the preparation and conduction of fostering successful books of business. As a pragmatic and focused problem solver, I pride myself on asking insightful and relevant questions.
References
References are available on request
Software
Certification
- CSP - Certified Sales Professional
Timeline
Account Manager
Hewlett Packard
01.2016 - Current
Account Services Operations Manager
Sprint
01.2006 - 01.2016
Retention Specialist
America Online (AOL)
01.2001 - 01.2006
Business
University of New Mexico
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