Eric Bookbinder
Senior Azure Cloud Engineer
Grapevine,TX
Summary
For over 15 years, I've led successful IT programs and projects, emphasizing collaborative teamwork to achieve enterprise-level results. I take a servant leadership approach to management and collaboration, empowering teams and fostering strong cross-functional partnerships. I thrive on learning new things and continuously expanding my skills to stay ahead in a fast-changing tech landscape. My expertise spans project management, technical strategy, and stakeholder communication, complemented by an MBA. Outside of work, I'm a married father of two, passionate about gadgets, travel, and coaching my children's hockey team.
Overview
13
13
years of professional experience
7
7
Certifications
1
1
Language
Work History
Senior Azure Cloud Engineer
Microsoft
06.2024 - Current
- Drove collaborative solutions as the primary support and engineering liaison, delivering a superior Azure customer experience through efficient issue resolution
- Contributed to team success as a Kubernetes and Azure container expert, providing essential support and guidance
- Facilitated team-based problem-solving through root cause analysis and strategic improvement initiatives
- Strengthened cross-functional collaboration to resolve high-impact customer issues promptly
- Collaborated on complex escalations, conducting impact analyses for efficient prioritization and resolution
- Participated in collaborative efforts to optimize customer environments through proactive health checks
Senior Technical Account Manager
Amazon Web Services
01.2023 - 05.2024
- Collaborated with customers and colleagues to ensure cloud success through strategic and technical guidance
- Contributed to team growth by mentoring and developing future leaders while prioritizing customer needs
- Partnered with executive stakeholders to drive cost savings through financial discussions and operational reviews
- Worked cross-functionally to craft and execute AWS adoption strategies within customer IT ecosystems
- Served as a technical liaison, advocating for customers and facilitating issue resolution with support and product teams
- Provided technical guidance for building cloud solutions, ensuring operational health through best practices
Technical Advisor
Microsoft
11.2020 - 12.2022
- Led a global engineering team of 20, providing collaborative guidance, training, and mentorship
- Collaborated on complex escalations, ensuring customer de-escalation and resolution
- Conducted team-based case reviews to improve CSAT and identify engineer development opportunities
- Advocated for customers, working with teams to enhance support experiences and create troubleshooting resources
- Facilitated cross-team training on Azure container technologies
- Partnered with management to attract, develop, and retain top engineering talent
- Contributed to team knowledge sharing by developing customer-facing YouTube content
- Recognized with a Customer Service and Support Award for collaborative contributions to troubleshooting guides
Support Escalation Engineer
Microsoft
01.2020 - 11.2020
- Collaborated within a team to provide phone, email, and chat support for Azure Containers technologies
- Contributed to the Azure Containers chat pilot, working alongside team members as an engineer and Technical Advisor
- Worked as part of a v-team to support high-profile customers, ensuring collaborative problem-solving
- Served as a Technical Advisor, sharing expertise and supporting other chat pilot team members
- Mentored and trained new colleagues, fostering team growth in container technologies and customer service practices
Service Operations Manager - Threat/Vulnerability Assessment
Alcon - Post-Novartis Spinoff
11.2018 - 11.2019
- Collaboratively developed and executed a vulnerability management strategy, leading a team of Security Analysts to support developers, network engineers, and management
- Partnered with stakeholders to establish vulnerability remediation procedures, reporting, and tracking
- Worked with the team to provide KPI reports for networked devices and servers
- Collaborated on the evaluation and implementation of security tools
- Worked alongside leadership to research and implement a critical vulnerability management solution (Rapid7 InsightVM)
- Facilitated collaborative communication by introducing a customer-driven solution for vulnerability information sharing, working with stakeholders to define content and delivery
- Led a team effort to devise and execute the BlueKeep vulnerability mitigation strategy, achieving a 95%+ remediation rate within 30 days
Application Infrastructure Enablement Expert
Alcon - A Novartis Division
07.2012 - 11.2018
- Collaborated with Finance, Legal, and ERP groups to provide operations and infrastructure support, and contributed to architectural reviews as part of the Enterprise Architecture Committee.
- Worked with teams to conduct security analysis and remediation, and recommended application improvements for reliability, functionality, and security.
- Collaborated on the implementation and upgrade of internal applications.
- Provided team-based support for servers and infrastructure hosted in the AWS Cloud.
- Led a team effort to resolve a critical manufacturing application issue, assembling a team, assigning tasks, and maintaining stakeholder communication through hourly status meetings, ensuring timely resolution and preventing manufacturing downtime.
Manager - Application Infrastructure Enablement
Alcon - A Novartis Division
01.2016 - 07.2018
- Managed and supported a collaborative team on the Vaccines and Diagnostics Division Divestiture Project, ensuring the timely completion of critical deadlines through a servant leadership approach
- Built collaborative relationships with Application Infrastructure Enablement Managers and Applications Managers
- Communicated project status, costs, and concerns to direct reports to the CIO, fostering transparency
- Ensured team compliance with Alcon/Novartis processes, security efforts, and methodologies
- Revitalized an underperforming project team, collaboratively revising project plans and accelerating deliverables through hands-on support and weekly team meetings
- Partnered with logistics to implement a cost-effective shipping solution, reducing delivery expenses by 90%
Application Infrastructure Enablement Expert
Alcon - A Novartis Division
07.2012 - 11.2018
- Collaborated with Finance, Legal, and ERP groups to provide operations and infrastructure support, and contributed to architectural reviews as part of the Enterprise Architecture Committee
- Worked with teams to conduct security analysis and remediation, and recommended application improvements for reliability, functionality, and security
- Collaborated on the implementation and upgrade of internal applications
- Provided team-based support for servers and infrastructure hosted in the AWS Cloud
- Led a team effort to resolve a critical manufacturing application issue, assembling a team, assigning tasks, and maintaining stakeholder communication through hourly status meetings, ensuring timely resolution and preventing manufacturing downtime
Education
Master of Business Administration -
University of Texas At Dallas
Richardson, TexasMaster of Science - Information Technology Management
University of Texas at Dallas
Bachelor of Business Administration - Management Information Systems
Texas A&M University
Skills
- IT Strategy
- Continuous Improvement
- Employee Supervision
- Kubernetes
- Enterprise Architecture
- IT Security
- Executive Reporting
Certification
Microsoft Certified: Azure Administrator Associate
Personal Information
- United States
- European Union (Italy)
Timeline
Senior Azure Cloud Engineer
Microsoft
06.2024 - Current
Senior Technical Account Manager
Amazon Web Services
01.2023 - 05.2024
Technical Advisor
Microsoft
11.2020 - 12.2022
Support Escalation Engineer
Microsoft
01.2020 - 11.2020
Service Operations Manager - Threat/Vulnerability Assessment
Alcon - Post-Novartis Spinoff
11.2018 - 11.2019
Manager - Application Infrastructure Enablement
Alcon - A Novartis Division
01.2016 - 07.2018
Application Infrastructure Enablement Expert
Alcon - A Novartis Division
07.2012 - 11.2018
Application Infrastructure Enablement Expert
Alcon - A Novartis Division
07.2012 - 11.2018
Master of Science - Information Technology Management
University of Texas at Dallas
Bachelor of Business Administration - Management Information Systems
Texas A&M University
Master of Business Administration -
University of Texas At Dallas
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