Eric Bordley
Moosup,CT
Summary
Energetic Service Representative familiar with Gaming products and services. Provides knowledgeable and fast answers. Excellent listener and communicator. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage Over 20 years of experience in dynamic new position with long-term career potential and room for advancement.
Overview
27
27
years of professional experience
Work History
Manager
Delaware North
03.2023 - Current
- Led operational teams to ensure efficient service delivery and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and skill development.
- Developed strategic plans to enhance operational workflows and drive continuous improvement initiatives.
- Analyzed performance metrics to identify trends and implement corrective actions as needed.
- Collaborated with cross-functional teams to align objectives and improve overall service quality.
- Spearheaded cost-reduction initiatives while maintaining high standards of service excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Field Service
AGS
01.2021 - 03.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
Lottery Services Supervisor
Scientific Games
01.2013 - 10.2019
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained productivity and quality standards at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Field Service Technician
Bally Technologies Inc.
01.1999 - 01.2013
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated all hand tools and power equipment according to company safety procedures.
- Performed annual service visits and completed preventative maintenance on all systems.
Education
High School Diploma -
James H. Groves High School
Newark, DE07.1988
Skills
- Management
- As a supervisor I regularly interface with the technicians to address their concerns and to improve upon the processes that we experience with the day to day operations of our games at the host facility
- Inventory control
- Conflict resolution
- Communication
- Competent, reliable, and hardworking
- Positive mental attitude
- Clear and professional speaking ability
- Conflict resolution
- Electronics
- Inventory control
- Processes
- Supervising
- Technician
- Repair
- Staff Management
- Product Knowledge
- Company Products
- Technical Support
Additional Information
US Navy 1990 - 1994
- Submarines
- Sonar Technician
- Electronics Training
- Honorable Discharge
Timeline
Manager
Delaware North
03.2023 - Current
Field Service
AGS
01.2021 - 03.2023
Lottery Services Supervisor
Scientific Games
01.2013 - 10.2019
Field Service Technician
Bally Technologies Inc.
01.1999 - 01.2013
High School Diploma -
James H. Groves High School