ERIC BOTCHWEY
Muncie,IN
Summary
Goal-driven and detail-oriented with experience in systems networking, technical documentation, and customer support. Proficient in operating system management and skilled in HTML/CSS/Python. Strong track record of configuring, troubleshooting, and maintaining computer systems and network to increase operational effectiveness. I am well-equipped to provide technical assistance and improve operations. I’m passionate about obtaining a role in the business technology space making enormous contributions in a team based.
Overview
6
6
years of professional experience
Work History
GRADUATE ASSISTANT
BALL STATE UNIVERSITY
08.2022 - Current
- Configuring the department’s network routers and switches to enable graduate student have a smooth lab session while assisting students with hardware/networking exercises to their understanding
- Developing the course structure of Cyber Ethics for online computer science undergraduate students in canvas, tutoring and grading exercises while assisting other graduate students with academic work.
- Learning security analysis of system implementations with up-to-date network attack routes and their influences on network base systems to broaden my scope of understanding on network security.
IT ENGINEER
COSCO SHIPPING LINES GHANA
08.2020 - 08.2022
- Identified and fixed system problems in a timely manner alongside the client to increase operational effectiveness to increase productivity
- Performed data backups to protect clients and organization’s information which made disaster recovery easier and faster
- Monitored, maintained, and troubleshoot computer systems and networks to quickly provide solutions to related problems
- Provided technical support and electrical safety checks on computers across the company
- Arranged technical assistance for site operations and systems to ensure a smooth working environment
NATIONAL SERVICE PERSONNEL
COSCO SHIPPING LINES GHANA
08.2019 - 08.2020
- Design and install network connections based on industry best practice to enable the organization meet its' daily, monthly and yearly target
- Ensure site safety of customer, staff members and others by performing regular auditing of key infrastructure and connectivity
- Configured, tested, and maintained software and hardware installations including peripheral devices.
NATIONAL SERVICE PERSONNEL
ELECTRICITY COMPANY OF GH.
06.2017 - 08.2017
- Installed network cables and inspected network infrastructure to ensure proper network connectivity and work safety
- Handled periodic maintenance of hardware, software, and backup of organizational data to prevent a complete deterioration of hardware equipments and business continuity.
- Created and used analytical tools to find opportunities to raise service levels, cut expenses and improve operations.
Education
MSc. - INFORMATION AND COMMUNICATION SCIENCES
BALL STATE UNVIERSITY
07.2023
BSc. - INFORMATION TECHNOLOGY
UNIVERSITY OF CAPE COAST
06.2019
Skills
Skills and competencies:
- Systems networking and monitoring
- Technical Documentation and detailed-oriented
- Team Building
- Technical Customer Support
- Strong networking and communication skills
- HTML/CSS/Python
Timeline
GRADUATE ASSISTANT
BALL STATE UNIVERSITY
08.2022 - Current
IT ENGINEER
COSCO SHIPPING LINES GHANA
08.2020 - 08.2022
NATIONAL SERVICE PERSONNEL
COSCO SHIPPING LINES GHANA
08.2019 - 08.2020
NATIONAL SERVICE PERSONNEL
ELECTRICITY COMPANY OF GH.
06.2017 - 08.2017
MSc. - INFORMATION AND COMMUNICATION SCIENCES
BALL STATE UNVIERSITY
BSc. - INFORMATION TECHNOLOGY
UNIVERSITY OF CAPE COAST