Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Bowser

Danville,VA

Summary

Proven Operations Manager with a track record of driving process improvements and operational efficiency at Morgan Olson. Excelled in logistics oversight and team leadership, enhancing communication and reducing missed deadlines. Skilled in both workflow optimization and fostering employee relations, significantly contributing to organizational growth and staff development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Operations Manager

Morgan Olson
10.2012 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed systems and procedures to improve operational quality and team efficiency.

Install Supervisor

Kenvy Hardwood Floors
08.2002 - 10.2012
  • Conducted periodic maintenance inspections as stated by contract or customer.
  • Used hand tools, power drills, multi-meters and watt meters.
  • Utilized [Software] to maintain and update customer information, repair logs and inventory.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Created and maintained daily and weekly reports for upper management.
  • Managed efficient teams of up to [4] employees.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.

Education

High School Diploma -

Minerva High School
Minerva, OH
07.2001

Skills

  • Workflow Optimization
  • Logistics Oversight
  • Performance monitoring
  • Financial Management
  • Organizational Management
  • Inventory Management
  • Contract Management
  • Incidents management
  • Production
  • Customer Service
  • Labor Relations
  • Health and safety compliance
  • Process Improvement
  • Document Control
  • Delegation
  • Cross-Functional Communication
  • Team Leadership
  • Project Leadership
  • Operations Oversight
  • Process Improvements
  • Performance Management
  • Process improvement strategies
  • Employee relations and conflict resolution
  • Staff Training
  • Expense Reports
  • Staff Management

Timeline

Operations Manager

Morgan Olson
10.2012 - Current

Install Supervisor

Kenvy Hardwood Floors
08.2002 - 10.2012

High School Diploma -

Minerva High School
Eric Bowser