Eric Bradford
Muncie
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
On The Horizon HVAC
Dallas
03.2023 - 08.2025
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Provided product information to help customers make informed decisions.
- Scheduled service calls for customers.
- Communicated daily with technicians to ensure the accuracy of routes.
- Performed daily billing with multiple warranty company sites.
Team Leader/Asisstant Manger/Manager in Charge
Case New Holland (CNH)
Lebanon
09.1991 - 02.2019
- Six Sigma Green Belt certification on lean processes to eliminate waste in the facility.
- Led team meetings to coordinate project goals and timelines.
- Managed daily operations to ensure efficient workflow and productivity.
- Trained new employees on safety protocols and operational procedures.
- Oversaw equipment maintenance and training to minimize downtime and enhance performance.
- Performed new hire orientation.
- Managed a team of 25 to 50 employees to ensure daily productivity, quality, and safety goals were met or exceeded.
- Administered quarterly and annual performance reviews.
- Performed monthly inventory audits.
- Participated in interviews for potential new hires.
- Worked closely with the Human Resources team to ensure company policies and procedures were adhered to.
Education
High School Diploma -
Normal Community High School
Normal, IL05-1982
Skills
- Dispute resolution
- Staff training and development
- Process optimization
- Leadership and team building
- Performance assessment
- Inventory control
- Communication effectiveness
- Analytical problem solving
- Detail orientation
- Data management
- Time efficiency
- Decision-making skills
- Call center operations
- Team development
- Scheduling
- Multitasking and organization
- Tracking complaints
- Conflict resolution
Timeline
Customer Service Representative
On The Horizon HVAC
03.2023 - 08.2025
Team Leader/Asisstant Manger/Manager in Charge
Case New Holland (CNH)
09.1991 - 02.2019
High School Diploma -
Normal Community High School
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