Guitar, Piano and Drums
ERIC BRANAGAN
Internet Technology
Kihei,OR
Summary
Relocating To Kihei on the 7th of July to help a family-friend with their business. I plan on staying. In search of an IT position preferably in Cyber Security. I am at an associate/graduate level now but, decided to push for a Bachelors Degree in Cyber Security. I Working towards it now over t three years. and am trainable. I have been working towards it now over t three years demonstrating trainability. I have not held an actual Cyber Security Analyst Position yet. I have been in the field over twenty years.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
PC Repair Technician
Self-employed
ROSEBURG, OR
06.2000 - Current
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Set up and maintained user accounts and client access.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Patiently walked individuals through basic troubleshooting tasks
- Performed troubleshooting to correct computer hardware and software malfunctions
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Explained technical information in clear terms to promote better understanding for non-technical users
- Implemented internal quality standards to secure electronic records integrity
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Linked computers to network and peripheral equipment
- Recovered critical information from data back ups to restore functionality
- Recommended new and replacement hardware and software purchases
Student Engagement Specialist/Ambassador/Testing
Umpqua Community College
ROSEBURG, OR
08.2018 - 06.2020
- Organized focus groups with internal business partners to build engagement teams.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Greeted customers and clients to create welcoming atmosphere
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust
- Assisted team with operational policies and procedures to drive services
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
- Responded to requests for information from media or designated appropriate spokesperson or information source
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas
- Tutoring
- Front desk
Teacher Aide - Technology Department
Phoenix Charter School
ROSEBURG, OR
01.2018 - 06.2018
- Applied specialized teaching techniques to reinforce social and communication skills.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Maintained safety and security by overseeing students in recess environments.
- Supported student physical, mental and social development using classroom games and activities.
Sales Marketer
UPMC Marketing
Joplin, MO
11.2010 - 07.2013
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Designed and carried out market research to detect and attract new customers.
- Passed out informational brochures at businesses to connect with potential customers and increase brand awareness.
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
- Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies.
- Represented company at community and business events to gain exposure to potential consumers.
- Achieved sales goals using persuasive selling methods.
- Collaborated with business team to coordinate sales and marketing plans.
Education
Transferring To Maui University - Associate Level - Cyber Security
Umpqua Community College
Roseburg, OR 01.2019 - Current
Certificate Program/Associate Equivalency - PC And Network Technology
Vatterott College - Joplin
Joplin, MO 01.1999 - 06.2000
Transferred To Vatterott College - Electrical, Electronics And Communications Engineering
Career College of Northern Nevada
Sparks, NV 08.1997 - 11.1999
Skills
Virus and malware prevention
Project Management
Operating system testing
Technical Support
PC refurbishment
Hardware and software installation
Peripheral repair
Security best practices
Email account set up
Network component installations
Help desk support
Electronic record integrity
Desktop and laptop installations
Web Security
Interests
Timeline
Transferring To Maui University - Associate Level - Cyber Security
Umpqua Community College
01.2019 - Current
Student Engagement Specialist/Ambassador/Testing
Umpqua Community College
08.2018 - 06.2020
Teacher Aide - Technology Department
Phoenix Charter School
01.2018 - 06.2018
Sales Marketer
UPMC Marketing
11.2010 - 07.2013
PC Repair Technician
Self-employed
06.2000 - Current
Certificate Program/Associate Equivalency - PC And Network Technology
Vatterott College - Joplin
01.1999 - 06.2000
Transferred To Vatterott College - Electrical, Electronics And Communications Engineering
Career College of Northern Nevada
08.1997 - 11.1999