Summary
Overview
Work History
Education
Skills
Interests
Timeline
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ERIC BRANAGAN

ERIC BRANAGAN

Internet Technology
Kihei,OR

Summary

Relocating To Kihei on the 7th of July to help a family-friend with their business. I plan on staying. In search of an IT position preferably in Cyber Security. I am at an associate/graduate level now but, decided to push for a Bachelors Degree in Cyber Security. I Working towards it now over t three years. and am trainable. I have been working towards it now over t three years demonstrating trainability. I have not held an actual Cyber Security Analyst Position yet. I have been in the field over twenty years.

Overview

27
27
years of professional experience
7
7
years of post-secondary education

Work History

PC Repair Technician

Self-employed
ROSEBURG, OR
06.2000 - Current
  • Imaged and prepared new computers for integration into company networks and systems.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Recovered critical information from data back ups to restore functionality.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Set up and maintained user accounts and client access.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Recommended new and replacement hardware and software purchases.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
  • Patiently walked individuals through basic troubleshooting tasks
  • Performed troubleshooting to correct computer hardware and software malfunctions
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Implemented internal quality standards to secure electronic records integrity
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
  • Linked computers to network and peripheral equipment
  • Recovered critical information from data back ups to restore functionality
  • Recommended new and replacement hardware and software purchases

Student Engagement Specialist/Ambassador/Testing

Umpqua Community College
ROSEBURG, OR
08.2018 - 06.2020
  • Organized focus groups with internal business partners to build engagement teams.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Greeted customers and clients to create welcoming atmosphere
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust
  • Assisted team with operational policies and procedures to drive services
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
  • Responded to requests for information from media or designated appropriate spokesperson or information source
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas
  • Tutoring
  • Front desk

Teacher Aide - Technology Department

Phoenix Charter School
ROSEBURG, OR
01.2018 - 06.2018
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported student physical, mental and social development using classroom games and activities.

Sales Marketer

UPMC Marketing
Joplin, MO
11.2010 - 07.2013
  • Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
  • Delivered polished and informative presentations to highlight products and close consistent sales.
  • Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
  • Designed and carried out market research to detect and attract new customers.
  • Passed out informational brochures at businesses to connect with potential customers and increase brand awareness.
  • Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
  • Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies.
  • Represented company at community and business events to gain exposure to potential consumers.
  • Achieved sales goals using persuasive selling methods.
  • Collaborated with business team to coordinate sales and marketing plans.

Education

Transferring To Maui University - Associate Level - Cyber Security

Umpqua Community College
Roseburg, OR
01.2019 - Current

Certificate Program/Associate Equivalency - PC And Network Technology

Vatterott College - Joplin
Joplin, MO
01.1999 - 06.2000

Transferred To Vatterott College - Electrical, Electronics And Communications Engineering

Career College of Northern Nevada
Sparks, NV
08.1997 - 11.1999

Skills

Virus and malware prevention

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Interests

Guitar, Piano and Drums

Timeline

Transferring To Maui University - Associate Level - Cyber Security

Umpqua Community College
01.2019 - Current

Student Engagement Specialist/Ambassador/Testing

Umpqua Community College
08.2018 - 06.2020

Teacher Aide - Technology Department

Phoenix Charter School
01.2018 - 06.2018

Sales Marketer

UPMC Marketing
11.2010 - 07.2013

PC Repair Technician

Self-employed
06.2000 - Current

Certificate Program/Associate Equivalency - PC And Network Technology

Vatterott College - Joplin
01.1999 - 06.2000

Transferred To Vatterott College - Electrical, Electronics And Communications Engineering

Career College of Northern Nevada
08.1997 - 11.1999

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ERIC BRANAGANInternet Technology