Eric Brawner
Springfield,IL
Summary
Skilled Installation Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker who requires little to no supervision. Installation Technician equipped with a solid technical knowledge base of LCD, projector and plasma systems. Approaches technical issues calmly and analytically. Motivated a/v installer with more than 17 years in the A/V industry. With over 6 years of remote troubleshooting experience for commercial beverage equipment as well. Adaptable and personable with a focus on customer service. Willing to travel and work a flexible schedule.
Overview
25
25
years of professional experience
Work History
Commercial Technical Support Lead Tech
Bunn-O-Matic Corporation
2017.07 - Current
- Worked with field techs over the phone and video chat to troubleshoot commercial beverage equipment.
- Streamlined workflow for the technical support team, optimizing productivity and performance.
- Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with management to ensure timely resolution.
- Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
- Diagnosed and troubleshot hardware, software issues on commercial beverage equipment.
- Has experience with SAP and Salesforce.
Installation Technician
1999.08 - 2016.11
- Installation and sales of home audio and video electronics
- Calibrated devices following installation
- Programmed and troubleshot devices following installation
- Recommended system-level hardware and software installations
- Ran cables and connected receivers
- Connected and programed home automation systems
- On phone help for customers.
Prep Cook and Dishwasher
1999.04 - 1999.08
Head Dish Washer
1998.11 - 1999.04
Education
GED -
Lawrence Education Center
Springfield, ILSkills
- A/V installation expert
- Audio and video systems troubleshooting
- Exceptional multi-tasker
- Sound judgment
- Remote Support
- Customer Service
- Problem Solving
- Critical Thinking
- Technical Troubleshooting
- Training and Mentoring
- Hardware Support
- Customer Needs Assessment
Timeline
Commercial Technical Support Lead Tech
Bunn-O-Matic Corporation
2017.07 - Current
Installation Technician
1999.08 - 2016.11
Prep Cook and Dishwasher
1999.04 - 1999.08
Head Dish Washer
1998.11 - 1999.04
GED -
Lawrence Education Center
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