Eric Brewer

Assistant Manager (2011)

• Recruited, interviewed, hired, and trained adding value to team while bringing wealth of experience, including educating and motivating retail team to maintain optimal staffing levels.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Completing performance evaluations, providing positive feedback.
• Supported retail manager by identifying and leveraging partnerships within Disney.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Supported professional development of team members and supervisors at all levels to help place knowledgeable candidates in leadership roles.
• Modeled effective leadership to team by upholding company customer service standards by providing customers with outstanding service.
• Oversaw employee performance, coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Generated repeat business by developing and maintaining strong team of 100+ employees devoted to customer service.
• Controlled and enforced in store operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Supervisor: (2006)

• Trained and managed associates in customer service and sales techniques to maximize team performance.
• Guided and motivated team by establishing and communicating responsibilities and duties to each team member.
• Engaged associates in daily operations through open communication and upbeat team meetings.
• Determined layout of store merchandise for visual appeal to consumers.
• Liaised with store manager to set up visually appealing layout for store merchandise.
• Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
• Rectified issues with all staff departments.

Brick Specialist: (2002)

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Informed customers of current store promotions to encourage additional sales purchases..
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Cultivated customer loyalty to enhance retention by delivering outstanding service.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Costume Character (Berenstain Bear and Owner)
• Ride and Game attendant
• Housing attendant