Eric Bridges
Richardson,TX
Summary
A seasoned Claims Specialist with a wealth of technical expertise and interpersonal skills, bringing these qualities to the Technology Analyst role, demonstrating a commitment to continuous learning through multiple Google course certifications and experience as a department supervisor, aligning with leadership, teamwork, and technical/functional expertise. Proficient in various software tools and data-driven decision-making, showcasing adaptability, communication, initiative, and critical thinking skills. Focused on improving customer experience and possessing a solid product mindset, A strong candidate for this role—an experienced Insurance Specialist who excels at managing high caseloads in fast-paced environments. Organized, driven, and adaptable, with excellent planning and problem-solving abilities. With 11 years of experience in professional and paraprofessional roles and a willingness to take on any challenge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm
05.2013 - Current
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Pay and process claims within the designated authority level.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Investigate and assess property damage and create or review property damage estimates.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Enter claim payments, reserves, and new claims on a computer system, inputting concise yet sufficient file documentation.
- Resolve complex, severe exposure claims using high service-oriented file handling.
- Adjust reserves or provide recommendations to ensure reserve activities are consistent with corporate policies.
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
- Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
- Refer questionable claims to an investigator or claims adjuster for investigation or settlement.
- Collect evidence to support contested claims in court.
- Report overpayments, underpayments, and other irregularities.
- Handled approximately 30 incoming calls, e-mails, and faxes daily from customers and agent's offices.
- Conduct detailed bill reviews to implement sound litigation management and expense control.
- Communicate with reinsurance brokers to obtain information necessary for processing claims.
- Prepare reports to be submitted to the company's data processing department.
- Examine titles to property to determine validity and act as company agents in transactions with property owners.
- Maintain data in information systems or databases.
- Apply information technology to solve business or other applied problems.
Department Supervisor
Kohl's Department Store
04.2006 - 05.2013
- Delegated employees to specific duties, increasing department productivity by 30%.
- Instruct staff on how to handle complicated sales.
- Inventory stock and reorder when inventory drops to a specified level.
- Provide customer service by greeting, assisting, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing customer service.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. Increased department sales by 60%.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
Education
Bachelor of Arts - Anthropology
University of North Texas
Denton, TX07.2026
Associate of Arts - General Studies
Collin College
Plano, TX12.2023
Skills
- Database management
- Research
- Microsoft Excel, Word, PowerPoint, Outlook, and Office
- Meeting facilitation
- Data entry
- Customer service and retention
- Interviewing
- Time management
- Policy Interpretation
- Legal Compliance
- Claims Investigation
- Claims analysis
- Critical Thinking
- Decision-Making and Judgement
- Attention to Detail
- Teamwork and Collaboration
Certification
- Google Course Certificate: Foundations of User Experience (UX) Design
- Google Course Certificate: Start the UX Design Process: Empathize, Define, and Ideate
- CT Adjuster License: All Lines
- DE Adjuster License: Casualty, Motor Vehicle, Property
- FL Adjuster License: General Lines - All
- KY Adjuster License: Property & Casualty
- LA Adjuster License: Property & Casualty
- NC Adjuster License
- SC Adjuster License: Casualty, Property
- TX Adjuster License: All Lines
- NH Adjuster License: P & C Exc WC
- WY Adjuster License: Casualty, Adjuster - Property
- RI Adjuster License: Property/Casualty
- WV Adjuster License
- MT Adjuster License
- OK Adjuster License: Casualty, Property
- NM Adjuster License
- VT Adjuster License: Casualty, Property
- TX Certified Notary Public
Timeline
Claim Specialist
State Farm
05.2013 - Current
Department Supervisor
Kohl's Department Store
04.2006 - 05.2013
Bachelor of Arts - Anthropology
University of North Texas
Associate of Arts - General Studies
Collin College
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