Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Eric Bromley

Brooklyn,MI

Summary

Accomplished Customer Success and Account Management Director that has a proven track record of identifying and creating profitable business opportunities, qualifying prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development with a strong background in technology-related roles. Proficient in sales/ customer management, project management, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Director of Account Management

Opus IVS
Dexter, MI
07.2022 - 09.2024
  • Developed and implemented strategies to increase customer satisfaction, retention and loyalty.
  • Managed a team of Account Managers and oversaw their daily activities.
  • Created customer-specific business plans for long-term growth and profitability.
  • Monitored account performance metrics such as revenue, profit margins and customer satisfaction scores.
  • Analyzed customer data to identify trends, opportunities and areas of improvement.
  • Provided guidance and support to Account Managers on complex client issues or disputes.
  • Negotiated service level agreements with customers to ensure optimal delivery of services and products.
  • Collaborated with internal teams such as sales, marketing, operations, finance to ensure successful execution of projects and initiatives related to accounts management.
  • Resolved escalated customer complaints in a timely manner while maintaining strong relationships with key stakeholders.
  • Assisted in the development of training materials for Account Managers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Prepared budgets and approved budget expenditures.
  • Developed and significantly grew assigned territories 103% within first year, from 4.59M to 9.32M 2023, on pace to hit 12M in 2024
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.

Account Executive

NuStep
Plymouth, MI
08.2019 - 07.2022
  • Cultivated and developed customer relationships to enable sustained revenue growth with key business partners
  • Leveraged strong negotiations skills to finalize contracts with large customers to ensure profitability
  • Increased profitability within accounts by cross-selling additional products.
  • Owned full sales cycle including, territory forecasting, goal setting, and performance reporting to finish 2021 at 113% on a $2.3M revenue goal.
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
  • Prepared sales presentations or proposals to explain product specifications or applications.
  • Attended various networking events to identify sales opportunities and build relationships.
  • Assisted in brining new products to market and led new product sales among the team.

Realtor

Key Realty
Ann Arbor, MI
06.2017 - 01.2020
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Attended industry events such as conferences or seminars related to real estate topics.

Home Renovator

Like New Realty
Whittaker, MI
04.2014 - 07.2017
  • Performed detailed assessments of existing home structures to identify repair needs and create renovation plans.
  • Conducted on-site visits to evaluate current conditions of homes and discuss potential renovations with customers.
  • Ordered necessary building materials and scheduled deliveries in a timely manner.
  • Managed construction progress to ensure adherence to timelines and budget parameters.
  • Maintained accurate records of job costs, budgets and invoices throughout the project lifecycle.
  • Ensured that all safety regulations were followed during the course of the renovation process.

Education

High School Diploma -

Scotts Hill High School
Reagan, TN
04-2011

Skills

  • Staff Development
  • Revenue Generation
  • Customer Segmentation
  • Training and mentoring
  • Data-driven decision-making
  • Customer Satisfaction
  • Upselling strategies
  • Pipeline Management
  • Sales Reporting
  • Strategic Planning
  • New Business Development
  • New Hire Onboarding
  • Contract Management
  • Customer Service
  • Sales territory growth
  • Key account development
  • Closing Techniques
  • Self Motivation
  • Attention to Detail
  • Goal Setting
  • Continuous Improvement
  • Solution selling
  • Problem-solving aptitude
  • Rapport and relationship building

References

References available upon request.

Timeline

Director of Account Management

Opus IVS
07.2022 - 09.2024

Account Executive

NuStep
08.2019 - 07.2022

Realtor

Key Realty
06.2017 - 01.2020

Home Renovator

Like New Realty
04.2014 - 07.2017

High School Diploma -

Scotts Hill High School

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Eric Bromley