Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager
Eric Brown

Eric Brown

Bumpass,VA

Summary

Organized Air Force Veteran with successful history of managing competing priorities and meeting challenging performance targets. Detail-oriented team player with strong organizational skills. With an ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Works well under pressure to complete physically-demanding work, with strong attendance record. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Valued leader and team member displayed exemplary conduct under pressure while providing guidance and direction to team. Demonstrated excellent organizational skills and ability to think strategically. Trained and mentored new personnel and developed effective working relationships with other service branches.

Overview

20
20
years of professional experience

Work History

Automotive Detail Technician

Carmax
05.2022 - Current
  • Verify and cleaned vehicles to meet customer and Carmax expectations
  • Pay attention to appearance of vehicle an make analytical decision on most cost efficient repair
  • Maintain and support manager for company needs
  • Maintain positive relationship with customer, and vendors to ensure iconic experience

Inventory Lead and Off-lot Coordinator

Carmax
09.2013 - 05.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Followed safety protocols for personal, guest and automobile safety.
  • Parked and retrieved cars according to customer needs.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Originated and implemented operational processes and procedures, amplifying productivity.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Monitored participant workflow and behaviors throughout training process.
  • Developed effective training plans based on department needs and objectives.
  • Developed individualized training plans to achieve staff readiness.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Identified and recommended staff for key positions and departments.

Lumber and Outside Lawn and Garden

Lowes Home Improvment
06.2011 - 08.2013
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Maintained and repaired garden tools and equipment to keep resources in good working condition.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Aircraft Maintenance Technician

United States Air Force, USAF
02.2004 - 02.2010
  • Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
  • Inspected airframes to detect wear and other defects.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
  • Managed and trained new Airmen to United Airforce standards
  • Lead and were accountable for a team of 25
  • Created and oversaw S.A.C Hazardous, and safety training programs for operations.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Trained and mentored 30 new Airmen to fulfill various roles.
  • Participated in community events representing U.S. military and recruited interested parties.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Adhered to strict protocols and followed orders while conducting operational missions.
  • Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
  • Developed and maintained positive relationships with staff in unit and in other units.
  • Coordinated with personnel to develop strategic plans for unit actions.
  • Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
  • Coordinated logistics for 10 personnel under challenging and fast-changing conditions.
  • Led team in developing strategic plans to meet operational objectives.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.

Education

Masters Of Divinity - Theology Cogate

Liberty University
Lynchburg, VA
08.2023

Bachelors Of Science - Criminal Justice

ECPI
Richmond, Va
06.2012

High School Diploma -

Douglas Freeman Highschool
Richmond, VA
06.2003

Skills

  • Leadership
  • Public speaking
  • Time management
  • Analytical
  • Telephone Etiquette
  • Profit Margins
  • Creative Solutions
  • Goal-Driven
  • Conscientious and Detail-Oriented
  • Records Accuracy
  • Productivity and Time Management
  • Team Cooperation
  • Coaching and Mentoring
  • Microsoft Office
  • Microsoft Excel
  • Microsoft PowerPoint
  • Calendar and Scheduling Software
  • Calm and Pleasant Demeanor

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Air Force Accommodation by completing emergency jet turbine repair with accuracy and efficiency.
  • Documented and resolved overspending in vehicle repairs which led to more efficient and less costly repairs.
  • Dean's list while achieving Bachelors of Science
  • Carmax Store Champion three separate times
  • McCord Air Force Base distinguished readiness award.
  • Air Force Training with Honors Award
  • Airmen of the Year 62 AMXS Squadron
  • Two time Operations Champion

Timeline

Automotive Detail Technician

Carmax
05.2022 - Current

Inventory Lead and Off-lot Coordinator

Carmax
09.2013 - 05.2022

Lumber and Outside Lawn and Garden

Lowes Home Improvment
06.2011 - 08.2013

Aircraft Maintenance Technician

United States Air Force, USAF
02.2004 - 02.2010

Masters Of Divinity - Theology Cogate

Liberty University

Bachelors Of Science - Criminal Justice

ECPI

High School Diploma -

Douglas Freeman Highschool

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