Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Eric Brown

Customer Service Management
Sacramento,CA

Summary

Dedicated and organized Operations Manager with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

23
years of professional experience

Work History

PetSmart
Elk Grove, CA

Operation Manager
07.2014 - 03.2024

Job overview

  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Presented performance and productivity reports to supervisors.
  • Tracked and replenished inventory to maintain par levels.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Brown Concrete & Construction
South Lake Tahoe, CA

Construction Foreman
01.2008 - 01.2014

Job overview

  • Inspected construction sites to ensure safety regulations are met.
  • Supervised and coordinated the activities of workers engaged in all phases of construction projects.
  • Ensured that subcontractors adhered to contractual agreements, quality control standards and safety regulations.
  • Coordinated with other trades on-site for efficient scheduling of materials delivery, labor force and equipment requirements.
  • Resolved disputes between contractors and employees or among employees regarding job duties or performance issues.
  • Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.

BMD Distribution
Galt, CA

Product Specialist
01.2006 - 01.2008

Job overview

  • Assisted in the development of sales strategies for existing products.
  • Organized promotional events such as trade shows and seminars to showcase products.
  • Provided technical assistance during installation or use of a product.
  • Demonstrated and explained products, methods or services to induce prospective clients.
  • Suggested specific products to meet customer needs.
  • Instructed customers in product operations and customizations.
  • Set up and arranged displays to attract prospective customers.
  • Researched or investigated products and uses to prepare for demonstrations.
  • Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Meeks Lumber And Hardware
South Lake Tahoe, CA

Associate - Contractor Sales
01.2001 - 01.2006

Job overview

  • Provided customers with product information, pricing and availability
  • Cross-sold additional products or services based on customer needs.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Provided product knowledge and advice to customers regarding lumber types, grades, and sizes.
  • Processed payments for customer purchases using cash registers or computers.
  • Operated forklifts to unload lumber from delivery trucks.
  • Placed orders for new supplies when necessary.

Education

Mendocino College
Ukiah, CA

Emergency Medical Technician from EMT 1-A
11-2002

University Overview

Del Mar High School
San Jose, CA

from College Preparation
01-1988

University Overview

Skills

  • Systems Implementation
  • Strategic Planning And Execution
  • Team Building/Leadership
  • Leadership Training
  • Policy Adherence
  • Warehouse Safety
  • Decision-Making
  • Order Pulling And Preparation
  • Delegating Work
  • Staff Development
  • Ms Office
  • Policies And Procedures Implementation
  • Maintaining Inventory
  • Product Management
  • Shift Scheduling
  • Budget Development
  • Employee Productivity
  • Gap Closure Support
  • Sales Background
  • Inventory Control
  • LP&Safety Management
  • Customer Service Management
  • Hiring And Training

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementStock Options / Equity / Profit Sharing401k matchPaid time offPaid sick leaveHealthcare benefits

Timeline

Operation Manager
PetSmart
07.2014 - 03.2024
Construction Foreman
Brown Concrete & Construction
01.2008 - 01.2014
Product Specialist
BMD Distribution
01.2006 - 01.2008
Associate - Contractor Sales
Meeks Lumber And Hardware
01.2001 - 01.2006
Mendocino College
Emergency Medical Technician from EMT 1-A
Del Mar High School
from College Preparation
Eric BrownCustomer Service Management