Eric Brown

My key responsibilities were to coach, train, and develop sales advisors to a capacity to do their job effectively.

I was responsible for open and closing duties of the store in whole including cash management, overrides, de-escalation of poor client experiences. Documentations of career development and advisors career aspirations.

I have made many achievements of support of a micro-market between 2 stores with leadership and growth.

I supported the hiring of new career talent for the micro-market, including training and development for the advisors roles and responsibilities.

• Developed new employees and on-going performance assessment of current employees.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Performed duties and provided service in accordance with established operating procedures and company policies.

My role was responsible for the growth and support of sales and revenue of all Samsung product. I was responsible for proper product knowledge to other advisors in the store to support my obligations with the Samsung lineup. I continued to support the store with great client experiences, including best outcomes with NPS and prior role obligations with revenue and membership growth.

• Developed strong communication and organizational skills through working on group projects.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated leadership skills in managing projects from concept to completion.

Responsible for sales in all areas of the store, including creating best outcomes. Qualifying clients on their shopping needs, and acquiring memberships to support the growth of the store.

• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Kept abreast of special savings, sales, promotions and other customer-centered events to give each customer current and accurate information.
• Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
• Approached customers and started engaging conversations through use of effective interpersonal and people skills.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Stayed up to date on store promotions, payment policies and security practices.
• Recommended merchandise to customers based on needs and preferences.
• Used tablet register system to ring up customer purchases, process payments and issue receipts.
• Trained new staff for sales tactics and customer service skills

• Helped customers by answering questions and locating merchandise.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Built customer loyalty by engaging with and identifying product needs of customers.
• Followed all company policies, rules and procedures to promote company goals and maintain safety.
• Initiated friendly conversation with each customer to determine level of assistance required.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Maintained current store, product and promotional knowledge to drive consistent sales.

• Listened to customer needs, chose the appropriate products and spent time explaining each item's functions and features.
• Assisted customers both in person and by phone, answering questions about different products.
• Used cross-selling methods to encourage customers to purchase accessories and warranties.
• Demonstrated and sold mobile audio products to guests, showcasing latest product features and capabilities.
• Explained latest promotions, sales incentives and offerings to promote savings and drive sales.

• Developed at least 10 new leads each day.
• Made appointments with interested customers according to schedule availability.
• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Contacted private individuals or businesses by telephone to solicit sales.
• Solicited to sell Omaha Steaks products to meet needs of all consumers.

• Responsible for daily orders for preparation and packaging of perishable items for shipment
• Responsible for proper cooler delivery onto conveyor system to ice station for efficient packing size
• Responsible for accuracy at packing line of items to ensure all items match appropriate invoices
• Responsible for picking all product to line packager to keep efficiency of assembly process
• Follow continuous safety procedures in all areas followed

• Responsible for assisting lead engineer with light to moderate duties including mechanical failures
• Assisted distribution of tools, materials and equipment to skilled workers.
• Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
• Followed company, safety and performance requirements at all times.
• Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
• Responsible for laundry detail and distribution within facility
• General labor included, lawn care, maintenance, and general repair

• Developed and managed regional sales program and market operations.
• Managed regional accounts with sales throughout North America for needs of electronics, accessories and peripherals
• Provided customer service and technical support on all products sold
• Prospecting for new or inactive accounts
• Attending trade shows for new knowledge of current products for new and attending vendors
• Traveled throughout established territory to gain relations with new and existing clients

• Responsible for all operations of retail and customer service
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
• Mentored newly hired employees to take on responsibilities and tasks with understanding.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Set pricing structures according to market analytics and emerging trends.
• Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
• Training of fabrication of custom installation for all need to all mobile vehicles