Eric Brown

• Interviewing candidates to gain further knowledge of applicant's skills, talents, and desired job opportunities
• Preparing or updating employment records related to hiring, transferring, promoting, and terminating
• Conducting employment verification and background reports to facilitate hiring process
• New hire orientations and onboarding processes for incoming employees

· Loading, transporting and delivering goods to customers.

· Reviewing orders before and after delivery to ensure that they are complete.

· Responding promptly to customer inquiries.

• Directed recruitment, hiring, and training of new staff members
• Reconciled the register to prepare daily bank deposits
• Utilized scheduling software to organize and update schedules

• Overseeing dispatch communications within specifically assigned territories
• Efficiently handling all incoming calls from customers inquiring about services or needing medical assistance
• Providing exceptional customer service to clients in a fast-paced call center environment

• Loading, transporting and delivering goods to customers
• Reviewing orders before and after delivery to ensure that they are complete
• Responding promptly to customer inquiries
• Managed front desk area, including taking phone calls, greeting and attending to all members upon arrival
• Processed benefit claims in a timely and efficient manner
• Oversaw, coordinated and tracked account payables/receivables
• Reviewed and processed employee time keeping and payroll systems
• Assisted the HR Director with new employee paperwork and orientations

• Maintained proper patient flow by communicating patient arrivals/delays; coordinated schedules for multiple treating therapists
• Managing patient records/files by effectively using EMR software
• Organizing office and medical supply inventories
• Collecting co-payments and records payment transactions; and obtaining third-party payer information, insurance authorizations and/or verification for provided services

• Operated telephone switchboard, email system, and in person requests to schedule appointments, tours, and concierge features: such as hotel, airfare, and dining reservations for executives
• Assisted with all steps of meeting and events such as minute taking and catering functions
• Creating/maintaining records; binders, and booklets; maintaining staff schedules; arranging travel; and preparing resident portfolios and client files
• Trained NIIC Concierge employees and scheduled/supervised NIIC front desk
• Crafted training manuals, performance review documents, and disciplinary action forms for Concierge Employees and NIIC staff members

• Covered multi-line phone system, took messages, and responded to inquiries
• Charged with filing and maintaining official correspondence for future reference
• Supported accurate billing by documenting employee work
• Tasked with creating and distribution of daily crew location reports
• Maintaining time sheets and daily submittal to payroll