Eric Brown Jr
Wickliffe
Summary
An ambitious district leader with 12 years of retail, service & sales experience; over 9 years of management experience; and experience overseeing teams of over 100 associates with the ability to lead and motivate employees. Familiar with a multitude of aspects of daily business operations, including personnel, payroll, scheduling, profit & loss, logistics operations, sales, human resources, customer service, and numerous administrative functions.
Overview
12
12
years of professional experience
Work History
District Manager
Aldi
04.2021 - Current
- Oversee, direct and develop store operations and all operational personnel within district
- Communicates job responsibilities and performance expectations to store management to ensure desired results; manages and develops store management
- Reviews and analyzes the comparative pricing within district and keeps director of operations informed regarding ALDI’s competitive pricing position
- Works with store managers to develop & implement action plans to improve operating results
- Recruits, selects, promotes, manages and terminates shift managers and store associates
- Profit & loss responsibility for 5-7 ALDI stores, including responsibility for overseeing $150 million dollar district
- Responsible for maximizing stores profits and minimizing stores expenses
- Serves as liaison between store management and upper management to facilitate an understanding of company goals, objectives and opportunities for improvement
- Oversees and manages stores’ compliance with establishing policies and procedures within the district
- Oversees and manages the achievement of store payroll budgets; ensures that results achieved are within district budget
- Oversees and manages the achievement of store loss results; ensures that results achieved are within district budget
- Reviews and analyzes store personnel’s adherence to cash control policies and procedures to minimize losses
- Plans and conducts store manager meetings and store inventory counts & cash audits
Branch Rental Manager
Enterprise Rent-A-Car
04.2019 - 04.2021
- Manage the efforts of branch employees in providing a high level of customer service, including management of the rental counter, branch profit and loss, customer flow, and telephone service, as well as training by example
- Supervise, mentor, train, coach, evaluate, and develop staff
- Develop, plan, and actively participate in branch sales/marketing efforts to increase business
- Store Manager of 3 separate locations, including a tier A location, high-volume branch
- Responsible for over $2.8 million dollars in yearly revenue, $5 million dollars of company assets including over 200 vehicles & 6 employees
- Responsible for branch cost control to minimize expenses and maximize profit, including personnel, uninsured losses, and fuel expense
- Manage 200+ inbound and 100+ outbound calls daily to keep customers updated on charges
- Account manager of 20+ accounts, including body shops, dealerships & insurance agents
- Lead branch to 92% customer satisfaction rating, the highest in over a year, & increased income 13.2% to lead branch to the highest income the branch has had in over 3 years
- Attended Enterprise Champions Club after ranking the #1 branch manager in NE OH
- Lead branch to highest operating profit in NE Ohio with a monthly profit increase of over $76,000 YOY
Assistant Branch Manager
Enterprise Rent-A-Car
03.2018 - 04.2019
- Assistant manager at 3 locations, including the highest volume location in NE Ohio, Cle airport
- Responsible for over $4.8 million dollars of monthly revenue, over $122 million dollars of company assets, including 3500+ vehicles & 15 employees
- Recognized five times as #1 ranking airport assistant at the Enterprise Elite event
- Helped the location reach the highest customer satisfaction score in the history of Enterprise at the Cleveland Airport, including the highest in the country
- Consistently ranked as one of the highest-performing assistant managers in NE Ohio
Management Assistant
Enterprise Rent-A-Car
12.2018 - 03.2019
- Completed management training program in 8 months; excelled to management assistant
- Scored 95% on the MQI exam, proving fit for promotion and running a multi-million-dollar business, responsible for assisting the management team with sales training coaching, fleet management, and employee development
Management Trainee
Enterprise Rent-A-Car
03.2017 - 11.2018
- As a management trainee, I started learning the business of running a multi-million-dollar store while being responsible for sales performance and marketing to local businesses, including auto shops and insurance agencies, all while providing excellent customer service
- Earned northeast Ohio elite event honors five times for being the number one ranked performer among Cleveland/Akron airports
- Promoted to management assistant
Logistics Team Leader
Target
05.2016 - 03.2017
- Oversee the day-to-day operations of the logistics flow team, including inbound freight and unloading/stocking
- Responsible for leading, motivating, scheduling, and coaching a team of 30+ associates
- Evaluate team performance to ensure employee development
- Assist the backroom team leader with inventory management
Backroom Team Trainer
Target
04.2013 - 05.2016
- Trained and developed new team members
- Worked in inventory and kept merchandise organized and accessible
- Used technology to read instructions and enter information
- Helped drive sales by pulling merchandise quickly and accurately
Education
Bachelor of Arts -
Cleveland State University
Cleveland, Ohio01.2016
Skills
- Communicating
- Computer Literacy
- Sales
- Cognitive Thinking
- Time Management
- Customer Service
- Organizing
- Leadership Qualities
- Staff Training & Development
- Problem Analysis
- Team Building
- Employee Motivation
Awards
- Aldi: Product Lead DM, Co-Managed the Roll Out of ///Ahead
- Target employee of the month
- Enterprise Northeast Ohio Elite Event Attendee 9 times
- Enterprise leadership excellence award—ethics
- LEL Scholar Athlete and 4-year Varsity Letter in Wrestling.
- Outstanding industrial technology and physical education student.
- All conference wrestler, sectional wrestling champion, and district tournament qualifier.
Core Professional Strengths
- Communicating
- Computer Literacy
- Sales
- Cognitive Thinking
- Time Management
- Customer Service
- Organizing
- Leadership Qualities
- Staff Training & Development
- Problem Analysis
- Team Building
- Employee Motivation
Timeline
District Manager
Aldi
04.2021 - Current
Branch Rental Manager
Enterprise Rent-A-Car
04.2019 - 04.2021
Management Assistant
Enterprise Rent-A-Car
12.2018 - 03.2019
Assistant Branch Manager
Enterprise Rent-A-Car
03.2018 - 04.2019
Management Trainee
Enterprise Rent-A-Car
03.2017 - 11.2018
Logistics Team Leader
Target
05.2016 - 03.2017
Backroom Team Trainer
Target
04.2013 - 05.2016
Bachelor of Arts -
Cleveland State University
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