Eric Bruce
Irving,TX
Summary
Knowledgeable Assistant Sommelier with background in high-end restaurant environments. Experience includes wine selection, pairing recommendations, and cellar management. Strengths lie in customer service, team collaboration, and up-to-date knowledge of global wine trends. Previous work has demonstrated ability to enhance dining experiences through expertly guided wine selections and educational interactions with customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server/ Certified Sommelier
Bob’s Steak & Chop House Restaurant
Grapevine, TX
06.2021 - Current
- Respond efficiently to guest inquiries and complaints in a professional manner.
- Developed an extensive knowledge of the restaurant's wine list and its food menu.
- Inspected bottles for signs of spoilage or damage before serving to customers.
- Advised guests on wine selections and food pairings to enhance dining experiences.
- Participated in research projects aimed at identifying new varieties of wines for purchase consideration.
- Conducted staff training sessions on wine tasting techniques and service protocols.
- Created a detailed database of all wines available at the restaurant with descriptions, pricing, availability and ratings.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Stay informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
Server/ Certified Sommelier
Trulucks Restaurant Group
Southlake, Texas
07.2007 - 06.2021
- Developed an extensive knowledge of the restaurant's wine list and its food menu.
- Inspected bottles for signs of spoilage or damage before serving to customers.
- Advised guests on wine selections and food pairings to enhance dining experiences.
- Participated in research projects aimed at identifying new varieties of wines for purchase consideration.
- Conducted staff training sessions on wine tasting techniques and service protocols.
- Facilitated wine pairing classes designed to educate guests about proper selection criteria.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
- Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Cheesecake Factory Inc
Dallas, Texas
03.2003 - 07.2007
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery, AL08-1999
Skills
- Food Handling Certification
- TABC Certification
- Wine pairing/ Exploration
- Volunteer wine consultant with servers & guests
- Excellent communications skills
- Professional Demeanor
- Food inspection
- Food Delivery
- Beverage Preparation
- Safe Food Handling
- Table Setting
- Food Running
- Service prioritization
- Positive and professional
- Exceptional dining customer service
- High-volume dining
- Effective customer upselling
- Staff Training and Development
- Adaptability
- Conflict and Complaint Resolution
- Reliable and Responsible
- Food and Beverage Upselling
Certification
- Court of Master Sommeliers of America Levels 1 & 2 Passed
Affiliations
- Cigar appreciation
- Global wine appreciation
Timeline
Server/ Certified Sommelier
Bob’s Steak & Chop House Restaurant
06.2021 - Current
Server/ Certified Sommelier
Trulucks Restaurant Group
07.2007 - 06.2021
Server
Cheesecake Factory Inc
03.2003 - 07.2007
Bachelor of Science - Criminal Justice
Alabama State University
- Court of Master Sommeliers of America Levels 1 & 2 Passed
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