Eric Bryan Lafferty
North East,United States
Summary
Experienced Multi-Unit Team Leader and Senior Tax Analyst with a proven track record in enhancing team productivity and customer service. Skilled in leveraging Microsoft Office Suite to streamline operations and drive business objectives. Demonstrated success in conflict resolution, employee development, and achieving operational excellence. Committed to fostering a collaborative work environment and delivering results
Overview
20
20
years of professional experience
Work History
Multi-Unit Team Leader & Sr Tax Analyst
H&R Block
Erie, Pennsylvania
12.2016 - Current
- Led cross-departmental collaboration to align goals, fostered a positive team environment, and drove operational improvements through data analysis.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
TAP Key Holder
Bath & Body Works
Millcreek, PA
10.2016 - 11.2019
- Enhanced customer service and maintained inventory accuracy, contributing to smooth store operations during peak holiday seasons.
- Ensured store was opened and closed in a timely manner, according to company policies.
- Provided customer service, including cashiering, merchandising, and restocking shelves.
- Assisted customers with product selection and resolving complaints.
Shift Manager
Arby's
Harborcreek, Pennsylvania
03.2015 - 10.2015
- Strengthened staff performance and customer satisfaction by overseeing training and implementing company policies effectively.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Assistant Manager
Burger King
06.2004 - 02.2015
- Streamlined operations by developing inventory management systems and enforcing compliance with safety regulations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
High School Diploma -
North East High School
North East, PA, United States06-2007
Skills
- Leadership
- Problem Solving
- Microsoft Excel
- Team Management
- Customer Service
- Problem-Solving
- SOP Adherence
- Coaching and Mentoring
- Conflict Resolution
Timeline
Multi-Unit Team Leader & Sr Tax Analyst
H&R Block
12.2016 - Current
TAP Key Holder
Bath & Body Works
10.2016 - 11.2019
Shift Manager
Arby's
03.2015 - 10.2015
Assistant Manager
Burger King
06.2004 - 02.2015
High School Diploma -
North East High School
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