Summary
Overview
Work History
Education
Skills
Timeline
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Eric B. Bryant II

Houston

Summary

Experienced in client support, technical troubleshooting, and customer service management, dedicated and analytical professional seeking a Staffing Analyst position. Strong understanding of technology, data analysis, and interpersonal communication. Goal is to improve staffing processes and enhance workforce efficiency. Leveraging background in client support and technical troubleshooting to contribute to the company's success by effectively analyzing data and implementing strategies to optimize staffing operations.

Overview

10
10
years of professional experience

Work History

Client Support Analyst

University of Texas
04.2021 - Current
  • Spearheaded the resolution of technical issues, enhancing customer satisfaction and reducing resolution time by effectively utilizing the HEAT Call Logging system for tracking and managing service requests
  • Developed and maintained a comprehensive procedures manual, ensuring consistency and reliability in service delivery
  • Demonstrated expertise in problem-solving and escalation, improving team efficiency and service quality
  • Facilitated seamless user experiences through efficient management of password requests and adherence to security protocols
  • Streamlined support processes for increased efficiency and faster response times.
  • Contributed to the creation of an online knowledge base, empowering clients to self-resolve common issues independently.
  • Maintained accurate records of client interactions, enabling targeted improvements in support services.

Concierge

Tradition Woodway
09.2020 - Current
  • Enhanced resident satisfaction through proactive communication and resolution of concerns, contributing to a supportive community environment
  • Implemented and enforced security protocols, safeguarding community safety and peace of mind
  • Fostered effective communication channels among staff, ensuring smooth operations and prompt attention to resident needs
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Account Specialist II / Technical Support

Chase
05.2019 - 04.2021
  • Delivered exemplary customer service, resolving inquiries related to banking products and services, thereby increasing customer loyalty
  • Played a key role in fraud prevention and data protection, upholding the highest standards of financial security and customer trust
  • Streamlined operations by efficiently managing online banking files and updating customer databases, enhancing operational efficiency

Store Manager

Sprint
12.2014 - 05.2019
  • Drove sales growth and operational excellence, resulting in increased profitability and customer satisfaction
  • Implemented innovative store policies and processes, optimizing efficiency and responsiveness to market demands
  • Led team development through effective scheduling, training, and performance management, fostering a culture of excellence and teamwork

Education

Bachelor of Science - Computer Science

Texas Southern University
Houston, TX
05.2020

High School Diploma -

Willow Ridge High School
Houston, TX
06.2011

Skills

  • Proficient in Microsoft Office
  • C Programming Expertise
  • JavaScript
  • Analytical skills
  • Problem-solving skills
  • Communication skills
  • Interpersonal skills
  • Data Organization
  • Data analysis
  • Technical issue resolution
  • Process improvement
  • Solution implementation
  • Client Relations Oversight
  • Collaborative Leadership

Timeline

Client Support Analyst

University of Texas
04.2021 - Current

Concierge

Tradition Woodway
09.2020 - Current

Account Specialist II / Technical Support

Chase
05.2019 - 04.2021

Store Manager

Sprint
12.2014 - 05.2019

High School Diploma -

Willow Ridge High School

Bachelor of Science - Computer Science

Texas Southern University

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Eric B. Bryant II