Eric Budd
Marysville,OH
Summary
Successful Customer Service Expert with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Overnight Stocker
Wal-Mart
11.2023 - Current
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Order Fulfillment Associate
Kroger Distribution Center
09.2023 - 11.2023
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
Assistant Manager
Lamar's Donut's-NV
02.2023 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Order Selector
Amazon
03.2022 - 02.2023
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Reduced delivery delays by promptly assembling customer orders in a timely manner.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Minimized damaged items through careful handling of fragile products while selecting orders.
Fraud Analyst
Nordstrom
01.2018 - 03.2022
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
Customer Service Representative
Chase Bank
05.2015 - 07.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant Manager
Max & Erma's
03.2007 - 05.2015
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Established rapport with guests through personalized interactions that led to repeat business.
Education
Bachelor of Arts - Broadcast Journalism
Otterbein University
Westerville, OH05.2008
Skills
- Customer Service
- Technical Support
- Conflict Resolution
- Prioritization
- Account Management
- Professional Telephone Demeanor
- Problem-Solving Abilities
- Money Handling Abilities
- Problem Resolution
- Complaint Resolution
- Data Entry
- Call Management
Timeline
Overnight Stocker
Wal-Mart
11.2023 - Current
Order Fulfillment Associate
Kroger Distribution Center
09.2023 - 11.2023
Assistant Manager
Lamar's Donut's-NV
02.2023 - 09.2023
Order Selector
Amazon
03.2022 - 02.2023
Fraud Analyst
Nordstrom
01.2018 - 03.2022
Customer Service Representative
Chase Bank
05.2015 - 07.2017
Assistant Manager
Max & Erma's
03.2007 - 05.2015
Bachelor of Arts - Broadcast Journalism
Otterbein University
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