Summary
Overview
Work History
Skills
Timeline
SalesAssociate

Eric Burgin

Madera,CA

Summary

I am an experienced professional focused on meeting or exceeding objectives seeking Sales Associate position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Highly experienced Salesman known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

17
17
years of professional experience

Work History

Sales Associate

RV Country
Fresno , CA
03.2018 - 03.2020
  • Engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Business Owner

The Mattress Store
Grover Beach, CA
02.2010 - 10.2017
  • Consulted with customers to assess needs and propose optimal solutions.
  • owned multiple locations where I managed multiple employees.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Employed prompt decision-making and in-depth research to resolve issues.

General Manager

Americas Mattress
Clovis , CA
01.2003 - 02.2010
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Overseen 9 different locations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Skills

  • Customer Service
  • Upselling Techniques
  • Policy and Procedure Adherence
  • Teamwork and Collaboration
  • Sales Generation
  • Sales Expertise
  • Sales Leadership
  • Effective Selling Techniques
  • Retail Knowledge
  • Upselling Products and Services
  • Upselling Strategies
  • Leadership

Timeline

Sales Associate

RV Country
03.2018 - 03.2020

Business Owner

The Mattress Store
02.2010 - 10.2017

General Manager

Americas Mattress
01.2003 - 02.2010

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Eric Burgin