ERIC BUTA
Uber
Philadelphia,PA
14
years of professional experience
Achieved high satisfaction levels by promptly resolving customer issues.,Enhanced system interactions through improved documentation processes.,Elevated the overall customer experience by implementing effective solutions.
Work History
Customer Support / Driver Partner
8 Years 7 Months- Manage high-volume customer interactions while maintaining professionalism and accuracy
- Resolve customer concerns independently and escalate when necessary
- Provide clear and accurate information to ensure customer satisfaction
- Use multiple applications simultaneously to manage tasks and track activity
- Maintain strong time management and consistently meet performance expectations
7 Months
- Managed 150–200 daily service interactions in a fast-paced environment
- Used handheld systems for real-time tracking and updates
- Maintained accuracy and efficiency under strict time constraints
- Demonstrated strong multitasking and reliability
Sales Representative
2 Years 2 Months- Assisted customers by identifying needs and providing tailored solutions
- Resolved customer issues and answered inquiries professionally
- Maintained accurate documentation of transactions and service updates
- Met and exceeded performance and sales goals
- Provided technical support for wireless services and devices
Sales Associate / Stock Associate
4 Years 1 Month- Delivered excellent customer service and resolved concerns efficiently
- Processed transactions and maintained accurate inventory records
- Multitasked across customer service and operational duties
- Built strong customer relationships to increase retention
Sales Associate
1 Year- Assisted customers with account issues, billing, and service inquiries
- Recommended solutions based on customer needs
- Maintained accurate documentation and records
- Achieved performance goals while ensuring customer satisfaction
Education
Diploma
Skills
Inbound & Outbound Call Handling
Customer Issue Resolution
Case Documentation & Data Entry
CRM & Multi-System Navigation
Problem Solving & Critical Thinking
Time Management & Schedule Adherence
TRAINING / PROFESSIONAL DEVELOPMENT
- Data+ Training Program – Block Analytics
- Training in data accuracy, workflows, and digital systems
- Experience documenting customer interactions and managing information
- Developed problem-solving and multitasking skills
Timeline
Amazon DSP Driver
02.2022 - 09.2022Read More
Customer Support / Driver Partner
Uber
01.2018 - CurrentRead More
Sales Representative
OSL Retail Services (Walmart)
10.2017 - 12.2019Read More
Sales Associate / Stock Associate
Beauty Max
04.2013 - 05.2017Read More
Sales Associate
Cricket Wireless
01.2013 - 01.2014Read More
Maryland High School
Diploma
Read More