Eric Butkus
Waterbury,CT
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
NAPA Auto Parts
Various Locations, CT
03.2007 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Automotive Service Manager
The Quiet Zone
Waterbury, CT
03.2003 - 11.2008
- Hired and trained team to maintain and repair vehicles.
- Implemented processes to improve customer satisfaction and retention.
- Assigned and scheduled work of auto service staff handling 50+ vehicles per day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Owner/Operator
Snap On Tools Franchise
, CT
04.1995 - 07.2002
- Led startup and creation of operational procedures for franchise.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Soldier
United States Army
07.1990 - 10.1995
- Displayed leadership in accomplishing assignments and learning new skills.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Developed expertise in small arms use, care and accountability.
- Performed inspections to keep equipment in working order.
- Operated, monitored and performed limited maintenance on mission-critical systems.
Education
High School Diploma -
W. F. Kaynor Technical High School
Waterbury, CT06.1990
Some College (No Degree) - Business Administration and Management
University of Alaska Anchorage
Anchorage, AKSkills
- Sales team development
- Sales planning and implementation
- Networking abilities
- Employee development
- Customer experiences
- Customer retention
- Staff supervision
- Skilled negotiator
- Product costing
- Customer relationship management
- Sales expertise
- Calm under pressure
- Profit and loss accountability
- Troubleshooting expertise
- Sound judgment
- Supervision and training
- Client relations
- Vendor relationships
- Communication skills
Certification
- ASE Certified
- ASE Parts Certified
- Army Commendation Medal
- Army Meritorious Service Medal
- Certified Expert Marksman, 1991
Timeline
General Manager
NAPA Auto Parts
03.2007 - Current
Automotive Service Manager
The Quiet Zone
03.2003 - 11.2008
Owner/Operator
Snap On Tools Franchise
04.1995 - 07.2002
Soldier
United States Army
07.1990 - 10.1995
High School Diploma -
W. F. Kaynor Technical High School
Some College (No Degree) - Business Administration and Management
University of Alaska Anchorage
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